Carlton Hotel

Great place, great staff well located, a free drink voucher and bag off sweets 👌

Limited parking available. Had to park in a public car park & walk here. Inside is a very unwelcoming atmosphere. It’s very old & in need of a modern makeover & a DEEP CLEAN. There is no clear sign where to go, you might end up walking into the pub downstairs. To then be told you have to go up a couple flight of stairs. & again no sign where to go. walk in to what I can only describe as a carpeted small school hall, with a few tables with a chairs, which a few are broken, and a un operational bar. My family & I came for a roast to which we were very disappointed. The pigs in blankets were small & burnt to a crisp like pebbles. The beef was also a very small portion dry & rubbery. Like chewing leather no amount of gravy could save it. The carrots tasted like they had been boiled in dirt water. The potatoes were overcooked & sparse on the plate. And sticking with the theme of dry and overdone food. The skirlie was like eating wood shavings, which could have started a fire. The only edible thing was, what I assume to be a store bought Yorkshire pudding. Its Safe to say I didn’t eat much of what was on the plate. I would not go there again at all. & would recommend to all to eat somewhere else as it is a waste of money for the quantity and quality of food provided by whoever is in the kitchen.

poor hospitality, we ( friends ) popped in twice today , the staff working are dreadful , they only speak to there friends and do not speak to customers , as they are a hotel , and hospitality is there business ?? Yes or No ? previous staff were lovely and friendly , now there is no personal service , its Dreadful

Lovely hotel. Very comfortable and welcoming. The staff are all very friendly and helpful . The bar downstairs also very welcoming and the bar staff were really friendly.

Fine but not great Low cost stay so didn't expect luxury, but a few basic things were lacking e.g. breakfast took 20 mins to be served, mattresses were flimsy, the room smelled of smoke and the carpet was not fully hoovered The vibe I get is extreme cost cutting, which is a shame if it's needed to stay in business - but it does show in the service

Truly awful hotel. Checked into room 12A and the room is like a sauna, impossible to turn off the radiator and apparently the hotels hot water pipes run through the room and it's not possible to shut these off. Impossible to sleep, complained to the receptionist who seemed uninterested and offered no apologies. Offered a room with a shared bathroom as a replacement which is not what I booked and they point blank refused to give a refund. This place has absolutely NO redeeming features apart from being cheap....avoid at all costs.