Sorriso Thermae Resort & Spa

GOOD - The pool. Except we got chucked out within a minute for not wearing a swim cap. We didn't know. If you were Italian the lifeguard kept you in the pool and bought you swim caps to buy from the bar. BAD - The food. How you can make Italian food tasteless and inedible is beyond imagination, but they managed it on a daily basis. One meal arrived, a souffle with cheese sauce, with a side of carrots and hot pickled onions. I kid you not. On arrival they sat us furthest away from the outside and sunset views, near the kitchens and the banging doors. We didn't realise that this table would be our table for the rest of our holiday. UGLY - Staff - very rude when finding out you're English. We were very smiley and friendly to them, trying to use as much as Italian as we knew but it was beyond hope. One example was the restaurant staff barging into my 79 year old Mum, and not even turning round to apologise. This happened more than once. I have never cried on holiday before, but cried twice here. The hotel really is full of Italian holiday makers and they couldn't be ruder either. One example being dragging our sun lounger for their family, whilst we were sitting under it! Other occasions they would swim over to you in the large pool and sit touching you until you moved. On more than one occasion. Beggars belief. We ordered 2 drinks from the pool bar, and that is what we got, the Italian guests received complimentary nuts and crisps too. I have been to Rome, Lake Garda, Venice, Sicily, Sorrento, Amalfi, Positano, Capri and Sardinia and have always been in love with Italy, its people and culture. Ischia managed to destroy that in 10 days. You couldn't pay me to return. Would they want me? No, I am English.

PERSONALE INCOMPETENTE.MALEDUCATI.MACCHINE CAFFE E DISTRIBUZIONE BEVANDE FUORI USO.INVECE DI ANDARE A FARE COLAZIONE SEMBRA DI ANDARE A UNA MENSA.FILE PER PRENDERE CAFFE ALLUCINANTI.VOTO ZERO.LA STRUTTURA ESTERNA AL COMPLESSO E' CALDISSIMA.NON SI RIESCE A DORMIRE DAL CALDO.PROVATO A SPEGNERE I CALORIFERI SENZA SUCCESSO.UN DISASTRO

This is my first time here, my wife's second. She has been trying to get me here for the past two years. This time we came in a group of two couples and stayed in the exquisite Villa Giusy extension, over the hotel. Highly recommended. Il Sorriso is just super-excellent in every category. I am just sorry I didn't come years ago ! We will certainly be back at least a couple of times a year, every year, from now on. Summary; Wonderful location, amazing spa services and highest standards throughout. Amazing and super-close sea views, wonderful friendly staff, very professional but with that special warmth and dignity that comes with being an island people. As an Irishman, I appreciate and recognise these special traits. It is not just Luca and Simeone in the navettes, it is all the wonderful people from dining room to reception to pool staff who go the extra mile to check that all is well with you. We are spolied now and will expect this everywhere we go, but, in vain. There is unfortunately only one Sorriso Thermae Resort & Spa and you have to come to Ischia to find it. We have all the spa services you could want, in addition, we are right beside the justifiably famous Poiseidon Thermal Park and gardens served by the hotel navette service that also takes clients to the Spiaggia di Citara and various touristic destinations, if you really, really need to leave this oasis of comfort, pleasure and, above all, total relax. Bring some books. Your feet with sprout roots and you will develop an intense desire to just stay put and be cosseted in this paradise by these very special people. I admit it, I am still here and I am begining to wonder just how I can avoid going home.......... John

Had a really wonderful time at a very friendly hotel. The spa facilities are excellent and relaxing in the naturally heated swimming pool was just amazing. We booked half board. The breakfast was as you woudl expect, buffet, and worked well. Dinner was very good every night, with starter, main, and secondi before a sweet. Food was very good. Found the Ischia busses very easy to catch whether travelling clockwise or anti clockwise. Once you have your bearings this is easy. Also, from the hotel, you can walk down to the beach which, in March, was lovely and quiet. A very good restaurant there that was open (Il Panino). From the beach (Citara) you can walk along the coast road into Forio which is very pleasant and about 25 minutes. Recommend having a mooch around Forio.