Hotel Terme Zi Carmela

You find yourself welcomed as if by friends, everything runs smoothly in the restaurant under the professionalism and direction of the Maître Salvatore, the smile of Antonio, the courtesy of Imaru and the irony of Maria and Serena. At the reception everything is perfectly organized and welcoming. See you soon and thanks for everything.

Beautiful structure impeccable service .excellent hospitality ..excellent catering service swimming pools and spa paths to do absolutely the rooms with sea view ... the rooms complete with all comforts see you soon

A very bad experience, We arrived despite having booked 2 months before, They gave us a room with mold and bad smells. A mediocre breakfast, looks like a barracks. Difficult to find rooms for screwed up accommodation. Not even if they give me a stay, I accept it.

We returned to stay here after 1 year. Last year the reception was not the best, but after several complaints (explained in detail in a previous review) we were able to receive adequate treatment. This year we chose to stay here because we had very good memories of the food (huge courses, buffet of dozens and dozens of appetizers. All served flawlessly), the deluxe room and the location practically in the center of Forio. As soon as we arrive at the hotel we check in and immediately after we ask for the menu to choose the dishes to be received for dinner, and we are told that unfortunately the appetizer buffet is no longer made due to covid. First slip since last year there was the same covid but the buffet was done. They accompany us to the room, a standard sea view, mediocre room: a fake double bed, or two single beds pushed together that moved as soon as you sat on it. But aside from that, it lacked dirt, hair on the floor, torn bedspread, dried pee drop on the toilet seat and also stained shower towels and towels. Every morning the bed was badly made, sheets dangling and hair still stuck to them. Outdoor pools found slightly cleaner than last year, but we were still forced to go to the beach because we didn't feel safe using them. The indoor pools, on the other hand, bring a positive note, spaciousness and cleanliness. In the evening we go to dinner, and we find ourselves poor dishes, poorly cooked, tasteless, practically like the dishes of a canteen. Slow staff, it even happened that the chosen dishes were no longer available. Non-existent anticovid rules, most of the staff in the room without a mask, who also took the luxury of coughing between serving one course and another. Tables stuck together, with people sneezing in the air. Upstairs dining room equipped with air conditioners, and therefore with fresh air. Restaurant on the lower floor: a hole, without air, an absurd heat. Positive note of the kitchen the maitre who does his job impeccably. Night porter equally available for any eventuality. As you can see, the negative notes far outweigh the positive ones. Last year, only after strong complaints were we able to get the right treatment. 5 days that I remembered with pleasure, from the room to the food. And even if the outdoor pools sinned, given the many positive aspects, it was not a burden to decide not to use them and go to the sea. Unfortunately this was not the case this year. 3 days, a lot of money and little relaxation and little security. He does not invite us to return !!!! Bad quality-price ratio !!! '

Already from the description there are inconsistencies as the WiFi only works in the pool area and there isn't even a hint of parking, on the other hand there is a nice climb to walk with all the luggage in tow only to discover that they will give the room in the afternoon and therefore you are forced to leave your suitcases in a remote corner of the corridor hoping to find them in the pile of stuff also left by the other tired customers camped out in the hall (meanwhile at the reception there are sarcastic and annoyed replies all the time) ! In the restaurant it has often happened that the dish previously chosen by me on the piece of paper with the sunbeds and without supervision (in the lift there is a sheet where it is written that it is forbidden to leave things on the sunbeds to occupy them and leave, too bad that already from 2 in the afternoon I was unable to use a sunbed because they were all occupied by a t-shirt or an armrest or a towel while everything around is deserted because they are either sleeping or eating and no one is checking the arrogance of the people)! Elevator not working for the entire duration of the stay and therefore every time several flights of stairs on foot and at check-out with suitcases and bags in tow, wonderful! Very rough and poor cleaning of the rooms. At the reception, despite being polite, you often get sarcastic and opinionated responses, disorganization on several fronts and lack of clarity with the customer! I would not return at all to experience similar treatment and I do not recommend it for a relaxing, quality holiday!