We found the real life Fawlty Towers!!! What a night- we were shown to our room, walking out of the front of the pub, past the petrol forecourt, round the back near the bins, past a loud extractor fan spitting greasy air from the kitchen at you. To arrive at the 'Balfour Suite' - next problem, no electricity whatsoever and a serious damp issue in the room.
After a few minutes, we were asked to wait at the bar and offered complimentary drinks. So we had to use the touches on our phones to get changed, headed back to the bar.
All staff friendly, unfortunately, young and untrained. However Jack was excellent and we decided to eat in the pub section as there was only one other table in the restaurant.
Every single dish was awful. Some of the worst food we've ever experiences. The bill came to almost £250 and £100 was removed. Cold starters, over cooked steak, it was a farce.....which turned out to be very funny and literally everything was awful.
Then breakfast just about topped it off. After over 30 minutes, not one of us (4 people) ate the food. I tried to speak to the waiter, and he responded "well, where have you eaten before"- this waiter turned out to be the GM. After explaining everything that had happened, he shrugged she shoulders and said "thank you for your feedback".
A real shame as for £180 for the room and £150 with not even a 'sorry' from the GM, not going to be recommending or visiting ever again.