The Abbey Resort

We only stayed for one night which was definitely not long enough. The room was nice and clean and the beds were very comfortable. Each villa has its own outdoor pool, which is pretty amazing. We got there too late to use but we were able to use the indoor pool. My one and only complaint was the hot tub was lukewarm. We're not able to explore the entire resort, but we did go to the west bar which had an amazing piano player/ singer. The marina area was beautiful. The staff was so friendly and helpful. We will most definitely be coming back to stay longer and partake in the activities put on by the resort. I do wish I could've brought my dog but I understand.

The place is great for families with kids!

I had to deposit my luggage in the lobby and then drive to a distant parking lot and trudge back through the slush and snow to the lobby. We had quite a bit of luggage including a cooler, so I asked the clerk for a luggage cart so I wouldn’t have to make multiple trips from the lobby to the room and leave the rest of my stuff unattended with strangers. The clerk said I could not have a cart, I could only employ the services of a bellboy, and only a bellboy could use a cart. I asked if this included an expected tip and was told yes. Being a self sufficient person on a budget, and the room already ridiculously overpriced, I declined hiring a bellboy. The room was small, clean, didn’t stink, nice bathroom, no microwave, uncomfortable fold out bed couch, somewhat deformed mattress on king bed that gave the impression of being on an incline rolling me to the edge. No microwave. I thought there was no refrigerator too, didn’t discover it was hidden behind a wood panel until it was too late at check out time. The snooty refusal to provide a basic luggage cart soured me on this place. Also, I hadn’t visited it for 45 years, and in the meantime some ghastly and unfortunate “remodeling” had trashed the once fine architecture. The original dark wood rustic beams had been hideously and amateurishly painted over with inappropriate white paint. The original health spa rooms with steam and dry saunas, exercise equipment, and massage tables had been gutted and destroyed, replaced by a dismal and completely abandoned kiddy pool. Diving board had been r Ed moved, the hydrotherapy pool had been ripped out and replaced by a squiggly shaped hot tub thing, and the original poolside views to the outside vista had been obliterated by the addition of a pinball arcade area. The quiet original stateliness of the pool was ruined by the addition of a large screen playing childish cartoons with a high and disturbing sound volume. A tragic demise to a once great resort, and an abomination to the original once tasteful architecture. Not the kind of experience one would hope for in a lake side resort.

Hair in two plates at breakfast at the buffet. Staff deduced one meal as compensation. Staff was notified and saw the hair on both plates. This was our second stay where our room was not refreshed as of 5pm. Had to call the front desk for amenities and beds to be made. We enjoy coming here, sorry to have not had a better experience.

Been getting blown off since we checked in. Our room did not have a hairdryer, and there are cobwebs above the doorway to our room.

This is a lovely property. They have a beautiful lobby with lots of casual seating to relax with a book, computer or glass of wine. They have a nice indoor pool with whirlpool. Food at the higher-end restaurant was excellent. I would have given a five-star review except for the fact that many maintenance issues on the property are seemingly neglected. This is not meant to discourage anyone from staying at this property as it really is a lovely property. I am hoping maybe someone from the hotel will read this though. Our room had no Do Not Disturb sign so on our departure day, housekeeping came back several times, the first tie waking us up, to see if we had left so they could make up our room. After several interruptions by housekeeping, we finally asked them for a Do Not Disturb sign, which they gave to us, and then everything was fine. So, if you do not have a Do Not Disturb sign in your room, just ask for one and this problem will be avoided. Would also be nice if the housekeeping staff checked for the presence of the Do Not Disturb signs regularly. Our back door lock was broken, and our front door had a hole left in it from what looked to be the removal of a security chain perhaps. The hotel removed something from the front door but then just left a good-sized hole in the door instead of covering it with a plate, etc. It was just an eye sore. Something the hotel needs to address, as well as our other broken lock. We also noticed a lot of burned-out lights in the pool.

This is a wonderful place to get away for a couples weekend. We used the spa, pool and restaurants all a top tier experience. They also have a piano lounge in the later evening that had a great selection of music. What a great weekend!

We stay here for our annual winter trip for lake Geneva winterfest but also experiencing all the winter activities at Abbey resort. We've been doing this for 6 years now. We are never disappointed in the Abbey resort. Just disappointed by no snow this year.