Guest User
August 13, 2022
Although the young girls were friendly communication was a chore. Also the staff was not empowered to make any decisions and had to communicate to management through WhatsApp because manager was not on site ever. We were not informed of hotel parking or any of the facilities at check in except for breakfast. We decided to cancel our second night because our son was not allowed to use the facilities-adults only We found this out after coming down to ask about it ourselves. However, even though we communicated this rather quickly after checking in we were told we would still be charged for the second night full rate. The beds were hard and the rooms were too warm even with airconditioning which was already set to its lowest point. Plus point is that the rooms were modern, well equipped and very clean. Breakfast was ok, server was good and friendly but the buffet was not refreshed regularly.