B&B Leopoldo

Our stay at B&B Leopoldo from May 20th to 22nd, 2024, was terrible. We received no check-in instructions and arrived at 12 AM, after our flight was delayed due to technical issues, only to find the place closed. We were unaware of the 7 PM check-in deadline due to poor communication. Neither the website nor Agoda mentioned this policy. We were unexpectedly charged €50 for late check-in, a fee that was never disclosed. This fee was simply for pressing a button to open the door automatically—there was no one present to check us in or open the door in person. The staff was extremely rude and unprofessional when we tried to address these issues. The owner and manager, Viola Lazzeri, has no sense of customer centricity. From the very beginning, she spoke rudely and showed no empathy towards us. Her primary concern seemed to be making money. When I brought up the extra charge for the late check-in, she refused to listen and even told me she couldn't stand my voice. Shockingly, she invited me to go downstairs (outside the building) so she wouldn't have to listen to me anymore. To top it off, she threatened to kick us out even though we had paid for our accommodation. Avoid this place—there are better options in Florence with transparent policies and respectful staff.

Our stay at B&B Leopoldo from May 20th to 22nd, 2024, was awful. We received no check-in instructions and arrived at 11 PM to find the place closed, unaware of the 7 PM check-in deadline due to poor communication. The website and Agoda didn't mention this either. We were charged €50 for late check-in, which was never disclosed. The staff was extremely rude and unprofessional when we tried to discuss these issues. Avoid this place—there are better options in Florence with transparent policies and respectful staff

This is a scam listing in my opinion. The property cannot speak English (although my entire reservation was made in English). The property would not provide directions for checking in after repeated calls to the office. Received a text that they could not speak. The booking agent called repeatedly and could not resolve the issue again, because the property manager could not speak English. Took my money and could not check in because they don't speak English. Not happy with ******* at this time either, as this property should have never been offered to me.

There is no laundry as advertised. This is not a place for older Americans

The room was not properly cleaned before our arrival, with dirt and dust on the floor and under the radiator. Additionally, the bathroom had visible mold, as seen in the attached photos. The lack of a refrigerator and the owner's unwillingness to allow us to use the kitchen refrigerator is also disappointing. While the location of the accommodation near the center and public transportation is a strong point, it seems that cleanliness and amenities were lacking. The breakfast offered was not very varied and the owner did not allow you to make your own coffee, requiring you to request a specific type. It is also concerning that you we did not observe any cleaning taking place during our stay, with only towels being changed.

I can say a lot, but I have to be fair that you get what you pay for. Although very bad wi-fi in 2023 and lack of clean are not acceptable in my opinion. Too much noise from the other rooms because of the bad isolation.

I had booked and paid for the room before corona virus pandemic at the beginning of 2020. Because there was total lock down in Slovenia and alo in Italy we could not come to Florence. We agreed that we could redeem vaucher later when we could travel. Firs we wanted to redeem vaucher in may 2021, but italy was still under covid restriction (hotels were closed). Later on that year we could not go to Florence because my partner works in hospital nd because in Slovenia was covid situation very bad. At the beginning of 2022 I contacted the owners to redeem the voucher and they just said that we can not redeem the voucher, let me say that they DID NOT pay us back for what we already paid. I agree that covid was bad for all of us, but in my opinion it is not ok to just take the money and say we were to late to redeem vaucher. I would pay extra if they would give me option.