Hotel Leopolda

Rude host, 1 coffee in the morning, no change of towels and now in response to my friends review they are also liars. We are not party going kids, we did not leave food all over the floor or poop in the toilet, this place is a joke. Stay elsewhere, Florence is beautiful, don't let a rotten hotel ruin it

Terrible location,rough area owners are rude 1 towel each for 3 nights and not changed. Breakfast is nominal no fruit and only allowed 1 coffee Got there early knew we couldn’t get into our room till three but asked them if we could rest a bit and use a bathroom but no was there answer wouldn't even let us use a bathroom Stay away from this place at all costs What a dump All our other hotels in Italy were great same star rating

DO NOT STAY HERE! We went July 2023 only to discover this hotel is not only in very scary part of town (do not venture out after dark, women) but also a long way to the city center. -Rooms are hot and my room was like a dungeon with a sloping roof so you can’t stand up in most of it. Also a tiny slit of a window right near the ceiling (does not open) Also, blow dryer does not work. I took a video that I’m happy to share. -The make manager was incredibly rude and immediately called our teens “dumb Americans” (we are Canadians) as we walked in because they asked for the wifi password. -He turned off the wifi while we were there and only after asking repeatedly, did he walk away and put it back on - The “breakfast” is not breakfast…it is several items of commercially packaged mini cakes.They could not find me a black tea bag. - You HAVE a curfew of 10pm…because at 10pm or he goes to bed and turns off the key activated door to get into the hotel. -He refused to take credit card for the city tax. He yelled at us “I told you this when you arrived!” although he did not. We ended up having to traipse around trying to find an ATM so we could leave. -Alrhough we had paid for 3 nights, WE LEFT after the first night…we were so unhappy with the location, the incredibly rude manager and the 1 star rooms. RUN AWAY, DO NOT STAY HERE

Great stay in this family operated hotel. Maurizio didn't treat us like clients, he treated us like family. He also gave us great tips about visiting Florence and his wife made the best coffee I had during our trip. Thanks again.

Adequate and nothing more. Pros: . building was somewhat charming . room was clean and equipped with basic needs . breakfast was normal Cons: . owners/operators show unprofessional conduct. While we did arrive early due to tour operator scheduling which was outside of our control, there is no reason to be disrespectful and show frustration towards guests. We were caught between booked transfer to hotels and the hotel owner/operators. Please show professional behaviour towards guests/clients and solve issues with tour operators in the background. . refused access to bathroom facilities before check-in, was told: "This is not our problem!" . 1 bed was extremely noisy/squeaky making it difficult to sleep . asked for toilet paper in the hall to cleaning staff and was told to "come and get it!" . the AC was turned off when we were away from the room. We set the temperature at a reasonable 26/27 degrees C just to keep the humidity away as it was 40 degrees C with humidex outside. The owner/operators just switch off the AC and you get to come back to a room at 30/31 degrees C. If there is such a crisis in electricity in Italy due to geo-political issues why is this not done in other hotels and cities in Italy. More so, why are the shops in Florence's historical center running AC with the doors open? Thank you but I will not be staying at your hotel.