Soggiorno Sogna Firenze

The property features comfortable beds, spacious rooms, and clean bathrooms. It's conveniently located near tourist attractions and public transport. The staff provides exceptional, attentive customer service.

This hotel was absolutely disgusting. I’m truly shocked at all of the positive reviews. We travel a lot and certainly do not have high expectations or unreasonable standards, but this place was bad in every way. The room was dirty and infested with bugs, not to mention MUCH smaller than the photos depict. We asked to switch rooms due to the bug issues, as we were covered in bug bites. They offered us a bug repellent, which didn’t worked and smelled horrible. They did let us change rooms, but the second room was even worse. Not only was that room also full of bugs, and we continued to suffer horrible bites all over, but the bathroom was also full of mold and the shower was so small it was essentially unusable. The property is also listed as “non-smoking”, but the entire hotel reeked of cigarettes, and there are even ash trays provided on the terrace. I am also unsure why the other reviews describe this property as “conveniently located”, as it is actually quite out of the way from any of the popular tourist attractions. Also limited food options nearby, and the food that is around was not very good. HORRIBLE experience, and the staff did not care at all.