Guest User
December 22, 2023
Worst experience I've ever had... I booked a room in this establishment, I called to ask for confirmation and since they hadn't received anything they asked me to leave them my details and they would contact me as soon as possible... the next day, having had no news, I called the facility without the operator having given me confirmation on the booking... later I received an email, in which they invited me to cancel the booking because it was incorrect, and I acted accordingly... after a few hours I received another email telling me that they made a mistake and the reservation was valid, so I called but no one was able to provide me with explanations on the matter, telling me that they would contact me... days later I have not received any communication... and is this a 4-star hotel? Absolutely to be avoided with the total lack of professionalism
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