Guest User
September 21, 2022
Very bad experience. We booked through booking in this hotel in August in a double room. The formula was with free cancellation and payment at the facility. A few days after my stay in Florence, they sent me an email to ask us the check in time, shortly after a new email arrived saying that the reservation had been canceled because they had tried to make a prepayment on our card which had not been successful . We try calling, sending emails, both in the morning and in the afternoon but nothing, no response. I check back on booking to see if it was a misunderstanding or if the reservation had actually been canceled by the hotel and I see that not only had it been canceled but it was available again instead of €250 to €500 and more for 2 nights. A few days before departure and with payment at the facility, this behavior is unacceptable. They didn't even try to call us to let us know, they just canceled it. We immediately booked another hotel in the area and luckily found availability. Be wary of this hotel, lack of seriousness and professionalism. The hotel may be beautiful as in the photos but as a treatment they are worth less than zero. Avoid if you don't want to go back
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