Residenze d'Epoca Collection-Sant'Anna

Good location. Nice room

I'm so glad I chose this property! A lot of people complained in reviews about the check-in process but it was easy and exactly as described in the directions provided. People also complained about a dark entryway but there were light switches and the fact that the hall lights are on a timer is good for conserving energy. The room was adorable and perfect for two. I love that there was a hot water heater and coffee and tea. I also love that there were electrical outlets on both sides of the bed for cell phone charging, which is not always the case. We visited in winter and the heat worked almost too well. The location was fabulous, really close to the train and close to the center of the city. I hope to get a chance to stay here again!

The room was adequate. My main issue was with the service. Everything is offsite and no contact in person. Further, they insist on checking being between only 3 PM and 6 PM. We were traveling by car and it was very difficult to get there in that timeframe because we were coming from Venice. Please read their guidelines carefully before booking. It can get confusing and cause delays for tired Travellers. I arrived, and was given the wrong code to open the apartment door. I was able to reach them immediately over the phone, but I had to keep running outside to get the code because there’s absolutely no service inside the building. The Wi-Fi is very poor and inconsistent. After figuring out how to get me into the apartment, things went more smoothly. Another thing that really made this stay negative was that I plugged in my iPhone charger into the outlet upon arrival, and after about 10 minutes, the power went out completely in the entire room. They discussed troubleshooting it over WhatsApp. The power came back, but my charger no longer worked. I had to go buy a new iPhone charger which is expensive. It was especially difficult to find one that didn’t have a European plug-in. I asked them to compensate me for destroying my charger and they refuse to do so. The amenities in this room are sufficient for the price, but I can’t imagine how frustrated I would’ve then if the power was out for longer or if the Wi-Fi didn’t work at all. Id pass on this hotel.

Cannot recommend. Clumsy check in process having to go somewhere else to collect keys. What you see on the site’s photos is not what you get. There was no shelving at all in the bathroom or shower. There was mould on the wall next to shower

Perfect location and easy check in, just what we needed for our trip to Florence.