Residenze d'Epoca Collection-Sant'Anna

This apartment is on the second floor. The room is very spacious and the hygiene is very good. The bathroom is also quite big. The communication with the young guy at the front desk was also very good.

I really don't recommend staying here. Don't be fooled by fake reviews. I'm writing my first review so that more people will be fooled. As others have written, it was the worst. I wish they would allow 0 stars. Check-in time is listed as (15:00-18:00). Late check-in after 18:00 will cost 30 euros, and late check-in after 23:00 will cost 50 euros (local cash only). This additional fee was not stated at the time of booking. This is not a hotel, but actually an apartment room. There is mold in the bathtub. Also, the check-in location and the room you will be staying in are far apart, and it takes 20 minutes to walk. (It is also 15 minutes to walk from the nearest station to the check-in location.) Even if you search for the address on Google Maps, a different location will be displayed, so I recommend using Apple Maps. (It's best not to stay here.) I didn't know the way, so I contacted the hotel many times, but I didn't get a reply, so I ended up wandering around in the middle of the night. Trip.com states that the city tax is 11 euros, but in reality it is 14 euros, so be careful. (The best thing to do is not stay here.) It's a really awful feeling.

Nothing wrong with the hotel itself and the location is very convenient. The problem lies in trip.com. When booking small European hotels, many of them use selfcheckin. We need a platform like trip.com to communicate with the hotel about the check-in situation of the guests. The hotel should communicate in advance how to complete the self-check-in and pay the local tax. However, trip.com will only be responsible for using its own registration information to complete low-price reservations, and then transfer high-priced reservations to guests, but it is easy to ignore the follow-up selfcheckin process before guests check-in. The hotel does not know how to contact the guests, because the reservation information is a third-party agency. This journey took me an hour to communicate with the hotel many times in the rain to complete the check-in information and wait. Fortunately, the hotel is very helpful. However, if Trip has followed up and served customers with intentions, this problem will not arise. It seems to be a problem with the hotel or the guests.

因前台每天衹中午在，造成入住確實有些繁瑣。 優點是離火車站很近，大概也就200米。樓下有一個小的Conad的超市，100米外還有個家樂福。周邊餐廳很多 房間很大，房間簡潔乾淨，浴室設施很新。臨街房間晚上有些吵，老過車。 我住的價格是300多人民幣還是挺合算的，如果超過500就沒什麼性價比了

佛羅倫薩住了三晚，因為高鐵延誤晚到店前台下班了，提前聯繫了前台把房間密碼等訊息發郵件給我，有了之前的經驗入住還順利，房間也挺大～