Top rated hotels in Florence

Hilton Garden Inn Florence
3.9/550 Reviews
The room was fine and location good. We were disappointed that we are Hilton Honor members. We thought breakfast included 2 but we were told both our names not on the reservation so we had to pay $14.99 for the 2nd buffet breakfast. We specifically asked at check in the day before and the desk clerk said he couldn’t tell us what we signed up for and the breakfast area would have the info the next morning. When we found out they expected payment for the 2nd breakfast my husband went to the desk clerk and she could do nothing. They had 2 chances to correct the problem- add my name and no one made the effort. Very disappointed in the staff at this hotel. Are all Hilton Gardens like this? We usually stay at Hampton Inns and there was one next door. We made a mistake going to this hotel. We didn’t really care about the $14 but surprised they kept the breakfast specific info from us and no one made an effort to correct. A small but significant lack of customer service by Hilton. Was getting that $14 so important to them? And it was only for the buffet we were not allowed to order omelets ! Lol - won’t stay here again!

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