Guest User
September 2, 2023
We stayed in room 207 until September 2 in the morning for 3 nights. The restaurant part, nothing to say, it's serious, the chef sends the quality on the plate, bravo to him. On the other hand, at the hotel level, it is catastrophic. In fact, as soon as we entered the room, all the slats of the floating floor came off to such an extent that we had difficulty opening the door! But the problem is that the whole floor is ruined, it buckles everywhere (I attach photos to my comment) in short, I logically ended up with a foot injury. We also had company in the room since the spiders were among us with their webs (see photo). And I can continue a long list: broken tiles in the bathroom, an old bathtub without even a shower curtain and the pinnacle is the big soundproofing problem, you can hear what is happening in the bathroom of the 206 .And the slamming doors in the hallway! I was busy at reception with an adorable but very tired lady (you surprise me, we find the evening catering staff the next morning... where are the 11 hours of work between the end and the start of service?) the owner was far away in the park smoking. He doesn't seem very concerned about customer problems, no commercial gesture after this catastrophic series. The hotel's website is a dream, swimming pool (we learned on site that it is not heated) luxury cars but only on the site... in short the label does not correspond to the product
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