Sugar Beach Mauritius, 5 Star

The hotel service is not up to the standard of a five-star hotel: 1. When checking in, my boyfriend asked the staff to take him to find out where the restroom and gym are, but the staff said he was too nosy (my boyfriend's English is not very good, maybe the staff thought he couldn't understand). 2. When I asked the waiter for ice cubes during dinner, a waiter named Gopee refused to give it to me. 3. I wanted to make a cup of instant noodles in the evening, so I went to the restaurant to ask if there was hot water. Both staff told me that the coffee machine at the bar could get hot water. Suddenly Gopee appeared behind me (I didn't see him when I entered the restaurant, nor did I ask him, I don't know why he knew someone wanted to get hot water), and didn't let me use the coffee machine to get hot water, because "the coffee machine is too fragile for hot water". 4. Many waiters like to say "you are not allowed...", which makes people uncomfortable. I spend a lot of money to stay in a resort hotel, and I still need to be allowed to do sth everywhere? 5. In short, the hotel is very close to the whale-chasing pier and the bird park, and Sugar Beach is the most expensive of the nearby hotels. I chose this hotel because I would expect such a hotel to have relatively satisfactory services. It is undeniable that the hotel still has very enthusiastic and good-mannered employees, but overall, compared with many hotels of the same level I have stayed in, the service of this hotel is the worst I have ever experienced. We also stayed at Lux Grand Bay this time, and the service of Lux is much better in comparison. The hotel management is chaotic: 1. The restaurant does not allow you to bring your own drinks. It is not direct, but roundabout, and many waiters in the restaurant do not know the restaurant's rules: I stayed at Sugar Beach for three days, and I brought my own drinks for dinner. When I checked in and had meals in the first two days, many waiters saw our drinks, but no one ever told us that we could not bring our own drinks for dinner. On the last day, I was suddenly told "no plastic on the table" (because the drinks were in plastic bottles). We asked other waiters if there was a "no plastic on the table" rule, and they all said they had never heard of it. Finally, we asked the restaurant manager, who first said that there was indeed a rule that the restaurant could not use plastic because of the company's "environmental protection requirements". I said that I could bring drinks in glass bottles, and the restaurant manager said that the restaurant did not allow you to bring your own drinks, and I could not enjoy your own drinks anywhere outside my room. I can understand the restaurant's "environmental protection requirements" and the desire to gain more revenue through drinks, but you should be informed in advance that you cannot bring your own drinks, and you can explain it directly, instead of first telling me that I cannot drink my own drinks with the reason of "no plastic on the table", and finally asking layer by layer to tell me that the final reason is that the restaurant does not allow you to bring your own drinks. 2. Wearing sleeveless clothes to enter the restaurant was asked to go back to the room to change clothes (I was informed when I checked in, and we understood it. I forgot on the first day, so we went back to change clothes directly, and never wore sleeveless clothes to enter the restaurant again), but when dining, I still saw other people wearing sleeveless clothes in the restaurant. Others: 1. The bottled water in the hotel is very unpalatable and tastes like tap water 2. There are a lot of flies when eating, and birds will snatch food (it is understandable that there are a lot of insects on the island, but there are still many hotels that can control insects very well; the problem of birds is okay on the dining table, just pay attention to it yourself, but I saw birds flying to the dining area and eating the bread in the dining area directly, which is still a bit unhygienic) 3. There are a lot of bats at night

Except for the poor phone connection with the reception, the meal was very delicious and the accessibility to Cazella and Port Louis was good. There was a small issue with room allocation, but it was resolved right away and the staff was very friendly and made me feel respected. Because it is located in the west, the sunset is amazing!! I got some of my best shots here. I want to go again. It was a great trip