Holiday Inn Express & Suites Firestone - Longmont

The accommodation impresses with spacious, quiet rooms, comfortable beds, and exceptional customer service. It offers a wide variety of delicious breakfast options and is conveniently located near major attractions.

Bad,Bad,Bad. Bad attitude Bad Service Bad experience. The elevator was broken we were informed after the room transaction. We had to slog our luggage up three flights of stairs. No offer to assist. When we got to our room the keys did not open the room. Went back downstairs to have the keys reprogrammed only to find no one at the front desk. Waited waited finally called out loud twice hello is anyone working? No answer so I peeked around the corner of the desk to see if anyone was available. A very unfriendly blonde young lady came out from behind the partition very curt very rudely stated that she would have us escorted off the premises. Great way to treating a 66 year old veteran as if I was a ****. No people skills on display no hospitality skills no customer service skills. I recommend retraining or a different career might be a better option for her. This whole experience started off poorly I think because we used *******. She stating that if we are planning to stay a second day not to use *******. We have always enjoyed other Holiday Inn locations but not this one. Hospitality is not this person best quality ..

And just to follow up on the carbon monoxide leak. The device I was using is called a “ Sensorcon Inspector: Intrinsically Safe Carbon Monoxide” it’s a very sensitive accurate detector about $200. They came back to me and said there was not a leak and we’re very rude to me actually. However, the detectors they’re using probably only go off at 50 ppm the reading I was getting in the room were 23 ppm. So from their perspective, there was nothing wrong and instead of checking to see if I was OK they were rude to me, but let me tell you what. 23ppm can do overtime. Well, 23ppm. Isn’t considered bad necessarily unless you’re spending a lot of hours in that area like a hotel room that’s right. The EPA recommends it be under nine for indoor use for an eight hour period. Otherwise symptoms will start to show up and can really negatively affect you if you’re sick or you’re a child. And yet these people not only treated me poorly and trying to charge me fully when I only spent five minutes in their place. And just so you know the moment I walked out of the motel the detector went back down to zero and maybe the fire inspector should get called to verify. They don’t seem to care about your health just your money.