Hotel Alpenkrone

I had a very disappointing experience at this hotel. Upon check-in, I politely asked the manager if the room I was assigned—right next to the reception—was quiet. Instead of a professional response, I was met with an incredibly offensive and unacceptable remark. The manager claimed that the noisiest guests are Polish and even made a condescending comment about Poland’s history, referencing the Iron Curtain. This kind of discriminatory attitude is completely unacceptable, especially in the hospitality industry. Since the noise from the reception area was a real concern, I requested a room upgrade. The manager eventually moved me to a family room, but unfortunately, this was not an improvement. The room had visible wall fungus, which was completely unacceptable for a supposedly reputable hotel. The poor hygiene and lack of maintenance made my stay even more unpleasant.

While Austria often conjures images of breathtaking alpine views and snowy landscapes, this hotel is located at a relatively low altitude, resulting in average views and snow that doesn’t last long. The town itself pales in comparison to destinations like St. Moritz or Livigno. The hotel is outdated and in dire need of renovation. The rooms are small and dated, with poor cleanliness and uncomfortable beds. The pool is tiny, unattractive, and far from relaxing. Additionally, the service leaves much to be desired, some stuff members were not only unhelpful but even unfriendly. The atmosphere feels stuck in the 1970s, reminiscent of old Czech designs—not what one expects from an Austrian alpine hotel. Moreover, the location is inconvenient for skiing enthusiasts as it’s far from the slopes and lifts, requiring either a car or a bus ride to access them. For the price charged, the overall experience does not meet expectations. I would recommend looking elsewhere for a more enjoyable alpine holiday.

Wonderful, traditional family run hotel by the very sociable owner Mr Hampshire. Our upgraded room (€70) as requested when booking the holiday was worth every penny and made the holiday extra special for a very quite room on the second floor, with a very large balcony and those amazing, beautiful views of the Filzmoos mountains and village. The quality and choice of food in the restaurant for all meals was outstanding. The staff at the hotel were all very friendly and helpful and a special mention to Zorana and Andrew who looked after us so well during our stay. The hiking in the Filzmoos mountains surrounding the hotel were exceptional, with excellent routes for all levels of walker, with the hikers bus available for the higher level mountain hikes which were all spectacular and some very challenging! Special thanks to Trish (Champagne Charlie) & Kay for great sociable evenings in very beautiful surroundings. A very special hotel & holiday.

Before I start I find it very strange no one has written a review since 2022, but possibly not many brits especially go here, not sure. So me & my husband decided to do a totally different holiday now our children have fled the nest so to speak & opted for a walking holiday in Austria. We have never been, so when this came up after a trip to the travel agent & some guidance on the area from a neighbour, we booked this hotel offered at the time. On arrival I thought we’d stepped back in time, having up until now done the child friendly beach holidays , but took in and went with it. We were greeted by a lady , not particularly that friendly, but being tired thought nothing of it. We were handed two keys , one was our room and for an extra €70 we could up grade to a different room, told to go and have a look at them both and decide, I mean the view was lovely for the extra money, but no €70 worth when we we were going to be out all day walking & the hotel had perfectly free garden terrace with the same view & it had a bathroom & beds the same as the original booked room, so we declined this one. Our original room was the only one I think in the hotel that didn’t have its own big balcony as such & id say possibly the worst room in the hotel, due to the location above the kitchen, but we were out all day & it was a very early shut down hotel at night, so no problem there, more the staff gathering before and after service below our window, but we were still high enough for it to be no issue. Showers in the bathroom are really good and very powerful. Points before I bore you too much: 1. No air con anywhere in the building or rooms, so gets very stuffy at night, as no window in our room & because outside main entrance, we couldn’t leave it over over night( room 102). 2. Not knowing this as not told at check in , you can request a kettle, so I’d definitely do this next time or take my own travel one, as no access to drinks once breakfast is finished. 3.Food, we were not told the procedure on check in, of once you sit down at breakfast, you have a set menu for your evening meal on a half board basis & you must pick your choice at breakfast for that evening. It was apparently on the info sheet given when we got our key, tired from trip we didn’t read it initially. Choices limited & eat that it go hungry basically! 4. Staff were not particularly friendly, I thought it was because their English speaking was limited , but not the case with others, we felt like we were an inconvenience at times, for whatever reason & we didn’t bother them or ask many questions, just turned up said hello etc and got on with, so not like we kept bothering them. We felt like we’d intruded on them & dare I say it, was it because were British & outnumbered by other nationalities, who knows! 5. Food choices, so everyone one, usually regardless of being a veggie or not & no evidence of catering for Vegans , but not sure on that as I’m not a vegan. Everyone had a starter

Just came back from a lovely week at the Apenkrone. What a lovely hotel it is and what a perfect village, I have been to Austria in the summer on a number of occasions and can say that this was the nicest village and hotel we have stayed in. The staff were lovely and very friendly. The pool area was better than most 5 star hotels i have stayed in. They provide robes and towels for the pool area. The location was ideal and its probably got the best view of any hotel in Filzmoos as its elevated above the village. It is a steep walk to the village but its a short walk. All rooms have balconies and its worth paying the extra to get a room over looking the village as the original room we had whilst lovely had a view of the road in front. A higher floor room at this side would be adequate but it was definitely worth the upgrade for the village facing rooms. You get all the sunlight in these rooms as well in the afternoon. The food was restaurant quality with so much different choices over the week. Drinks are very reasonable and probably cheaper than any other place in the village. The lack of the summer card was one negative but they explained that the other hotels who offer the card add the cost into the room rate. You can get a free card from the hotel which allows you use of the buses for one Euro so that helps. I would definitely go back

Not a 4* hotel. The worse hotel I have been in, and I have been holidaying all over Austria Europe for the last 40 years. This is not the usual pristine Austrian standard, we were very disappointed and it was not worth the money we paid.