Hotel Villa Bonelli

Easter 2022 with the family. The place is beautiful but the structure, staff and services are not up to par. Very poor and poor quality breakfast and when the coffee, tea etc machine broke they didn't have a plan B (breakfast at the bar downstairs, good etc). Every day you have to call the reception to get hot water; Fridge bar off, packed and without even a bottle of water upon arrival. When we highlighted our inconvenience at check out, the owner was contemptuous and was only waiting for the credit card. We paid 700 euros for three nights for 4 people. Not having basic services honestly seems exaggerated to me. Easter 2022 the hotel is nice though the facilities and the owners absolutely not up to the costs. Breakfast is poor and if you're lucky the cafe' machine works … Don't forget to call every single morning (with your own mobile) the reception to remind you need hot water to have your daily shower… At check out the owners didn 't care about our complaints but were only waiting for our credit card. We paid eur 700 for 3 nights 4 people which, considering the lack of facilities, is inappropriate. Thank you.

Quiet place but in the center and at the same time close to the most important trekking routes in the area. Excellent cleanliness of common areas, acceptable room cleanliness. Staff absolutely to be reviewed and cause several inconveniences due to disorganization and lack of friendliness. We requested reserved parking at the facility, they accepted our request and the evening before leaving they wrote to us to go and park at the Fiesole public car park nearby. We point out that there must have been a mistake and they blame us by saying that we requested the double bed and not the parking. The only room available was a double room at the time of booking so we did not need a special request in this regard and we had the parking request accepted. When we arrived in the afternoon they pretended nothing had happened and gave us the parking space. Second day of breakfast we had to queue to eat as they only had 7 tables out of 25 rooms. We start to eat something standing, like other guests, and the annoyed owner blames us for all arriving at the same time. Half-frozen yogurt has caused dysentery in several guests. Third day we go at the opening of breakfast time: pressure to eat quickly and they counted what we ate. Worst breakfast experience of our life, never happened before

We were guests of this property at Easter 2022. The owner was very kind and available to meet our needs. The rooms have recently been refurbished and are very clean, as are the toilets. The free parking was a pleasant surprise because it allowed us to leave the car and go to Florence with bus n.7 (brace on tight because the drivers run like crazy!), thus avoiding having to find free spaces and pay the parking on public holidays! We recommend the hotel to all those who want to visit Fiesole and Florence without having to stress too much!

Structure absolutely up to expectations. My wife and I stayed there and we were very well received by the owners, who made sure to make us feel at home. We will definitely be back

Non consiglierei questo hotel per un soggiorno a Firenze e dintorni. L’albergo si può definire “fatiscente”, basico in tutto, anche nella pulizia, privo di attenzione nei dettagli, colazione mediocre, (unica nota positiva la signora gentile e simpatica in sala). Anche la flessibilità e la cortesia del titolare hanno lasciato dubbi sulla professionalità. Concludendo: il prezzo non vale assolutamente l’esperienza, anzi …