Guest User
April 23, 2023
The one star (and only positive feedback) I'm giving is attributed to the true beauty of the architecture in this riad, as well as the relatively positive experience we had with the front desk staff. My husband and I were made incredibly uncomfortable by the porters and the bartender/breakfast staff. In one specific incident, the porter who brought our bags to our room, lingered and refused to leave until he was provided with a tip. I would've given him one, but my husband, who had all the cash, was in the shower at the time and I didn't have immediate access to our money. I had to barge into the bathroom and have my husband get the money from his pants pocket so I can give the porter his tip before he would leave our room. The room itself was not cleaned very well, as bugs often lingered around different areas of the space. Small ones are easy to ignore, but there were two huge beetles in the bathroom that were just left there, and gave me quite a scare. At breakfast, there were no hellos or good mornings initiated by the staff. Other guests seemed to have been greeted, and I wouldn't want to assume why we weren't, but it was not a very friendly experience. The breakfast spread was mediocre at best, and there was no explanation of what any of the more traditional Moroccan items were. Someone did point at the milk and coffee, but we also weren't offered espresso, and only saw that it was offered when they suggested it to another guest. At the end of our stay, the same porter that lingered in our room, stood at the front door waiting for a tip, even though he didn't do anything to help with our bags. We did tip the other person who did actually help, but I was confused as to why that specific porter decided to stand at the door as though he was entitled to some sort of compensation, all the while looking super irritated with life. The riad itself is truly beautiful, but I wasn't even that interested in taking photos of the space after such an awful overall experience.