Ramada by Wyndham Fes

I recently stayed at this hotel and, unfortunately, had a disappointing experience. We were charged for taxes that we had already paid through Trip.com, which caused unnecessary confusion and frustration. Additionally, the room itself was far from satisfactory. There was no water provided in the room, and the cleanliness was lacking, with dirty bedsheets upon arrival. The room also did not have a coffee machine, which is usually a standard amenity. When we requested a dental kit and a shaving kit, the hotel staff informed us that they didn’t have either available. This was surprising, as these are basic necessities. Overall, the service and cleanliness left much to be desired, and I wouldn’t recommend staying here based on this experience.

Excellent hotel, but the best thing about the hotel is the wonderful staff, especially Ms. Manal and Ms. Jihan (at the reception), who dealt with us with all honesty and their service was excellent. فندق ممتاز لكن افضل ما في الفندق هو طاقم العمل الرائع وخاصة الانسة منال والانسة جيهان ( في الاستقبال ) الذين تعاملوا معنا بكل صدق وخدمتهم ممتازة ،

On a week long trip from UK with friends visiting different cities in Morocco. Arrived here in Fes on day 4. This was the first hotel where reception were fully prepared for our arrival/check-in: we were assisted with parking, our luggage was taken from our vehicle straight to our rooms, our rooms were twin as requested, all on the same floor. Credit to Khadija & Noorudeen at reception. Access to the swimming pool was slightly extended for us as we arrived early evening before closing time. The rooms were very clean & comfortable - excellent comfy beds. Breakfast was wide ranging with delicious hot food items - our omelettes were cooked perfectly to order (I’m normally very picky about how my omelettes are made). All staff were courteous & attentive. Would stay here again!

Had a fantastic stay at this hotel! Friendly reception. We initially had a room on floor 5, but almost immediately after we arrived in our room they called to say that there was some work going on. We did not find this a problem, but soon someone at the counter was there to guide us to a better room on the sixth floor, for which NO surcharge was charged. The hotel and rooms are immaculately maintained. Everything is there. Highly recommended!!

I was so exited in the beginning as I saw the great commercial images of this hotel in the main booking page. But when I visit it actually it was a disaster they’re not providing water from the housekeeping side. They don’t even have a housekeeper at night. Plus the wifi is completely not functioning. There was only 1 man operating in this hotel as a technician and as a bagagiste and all… anyway I’m really disappointed by this kind of a service in a touristic place .