Fenyang Fuji Hotel · Selected

The room is quite big and clean, and the key bathroom is also very big! Parking in front of the hotel is convenient, and it is 3 kilometers away from the highway entrance. It is very suitable for driving and resting here for a night! Recommended

The hotel is relatively new, with complete facilities and convenient parking. There is a large parking lot at the door, and the room is heated well. There are several local restaurants opposite, which is very convenient. The room was large and the bed was very comfortable. There is unlimited mineral water, and there are not many types of breakfast. Plenty of hot water and separate shower room. The configuration of supplies is also particular. The internet speed is also relatively fast. The twin room is on the community side, so you won't feel the sound from outside.

I was driving home during the Chinese New Year and booked this hotel. At 3:30 in the middle of the night, the metal decorative strip on the bedside fell off. You can see for yourself in the picture. It was very close to my head. To put it bluntly, I was lucky that it didn't fall on my face. Above, the material of the decorative strip should be aluminum alloy. The inner surface is extremely sharp. It will definitely be scratched when held by hand. You can imagine the consequences of falling on the face. The decorative strips in other positions have also become loose. We didn't dare to sleep at all that night. The little girl at the front desk had already gone to bed. We were too embarrassed to ask someone to get up and change our room. We thought about it the next morning. I had to run a long distance the next day, so I didn't do much all night. I'll leave after 6 o'clock in bed. The hotel is next to a pedicure shop. Judging from the name, he must be the owner. I can tolerate all other things in the room, but the safety issue is absolutely intolerable. Such an obvious safety hazard was not investigated and rectified, and this kind of room was arranged for the guest. In the end They just couldn't refund the room fee and even wanted to cancel my order. I didn't have a rest all night, and my trip for the next day was delayed. Who is responsible for this?

Let’s make a formal review first, and then talk about integrity and service attitude in detail. 1. Health: average. The reason is that the bathroom slippers are not clean and the drinking glass has water stains. 2. Environment: General. Next door to the first floor of the hotel is a foot massage shop and KTV, located on the street. 3. Service: Poor. The first three screenshots explain respectively: 1. When checking in, it was said that the room phone was not working. Please pay attention to the hotel's corporate WeChat and contact us via WeChat if there is any problem. There are no specific points that cannot be contacted for specific services. Unexpectedly, my wife drank too much after being entertained by friends at night and vomited. I called for cleaning services that night, but no one answered. 2. So I called the landline and was told that the housekeepers were off work and couldn't clean. They asked me to get a broom and mop to clean it myself. I said it was too late and I had a child with me and needed to find another room to rest first. In order to avoid the floor in this room being stained. If the vomit is damaged, use a floor towel to temporarily cover it, and the loss will be compensated at the price tomorrow. 3. It was almost 8 o'clock the next morning. I contacted the front desk via WeChat and asked the front desk to help deliver a toothbrush to my wife and wake him up. The front desk didn't reply for a long time, so I had to go upstairs to call him. He could only use my son's toothbrush last night. Brush your teeth with a used toothbrush. 4. Facilities: General. 1. The rooms are not classified as non-smoking rooms. There is a smell of cigarette vomit in the family room. 2. Smart devices have no practical use and are just gimmicks. 3. Shouldn’t there be three toothbrushes in the family room? But you only have two. 4. The mattress can only feel hard➕spring, and the pillows are both soft and hard, both of which are uncomfortable. As a result, I did not use the pillow all night. 5. The issue of integrity, this is something I have added. The next two screenshots were found on a certain website. The floor towels cost 10-24 yuan for ordinary brands and 30-46 yuan for Jieliya. When checking out, the front desk asked me if I wanted to charge 50 yuan for floor towels and 15 yuan for bed sheets to be cleaned. In fact, there was a vomit stain less than 20cm long on the side of the bed sheets. I said yes, but I need to see the purchase order for a floor towel worth 50 yuan. At this time, a woman in white, who must be the manager, said to the front desk with a very bad attitude, "Don't argue with her, just take the amount she says!" Actually, I didn't argue with the front desk. They couldn't provide any credible evidence, so they said they would charge 30 yuan, so they deducted 30 yuan from the deposit. I said I would pay you another 15 yuan for the bed sheet cleaning fee, but she said no, but in the end I scanned the front desk’s personal WeChat QR payment code and paid 15 yuan. Integrity rating: 1 point. Asking customers for prices for consumables. Be impatient or give in immediately when raising questions. The bed sheet cleaning fee is not charged to the public, it is a personal behavior. I have never received such a low score when booking a hotel on Ctrip. Ctrip matched it to me based on my family’s needs, but I was very disappointed.

汾陽站離市區要15公里以上，所以住哪兒交通都談不上方便。 酒店房間喝很乾凈，面積一人住正合適。早餐種類不多，但夠吃～

衞生：乾淨，早餐很豐富，衞生和服務很不錯

床單臟 被子也沒洗乾淨 服務可以 位置也行

如果做為3星酒店 一定給它五星評價 四星的標準是什麼 為什麼同是四星標準酒店 且同一地區 差別卻如此之大 為什麼非得標個四星五星？ 做個老百姓喜歡高性價比的三星不香嗎 @樑建章 能否牽頭酒店行業制定個統一的 名符其實的酒店星級標準