Fengxin Ronghui Landscape Hotel

The hotel has a strong smell of smoke and sewage odor, and the sound insulation is also poor. The service awareness at the front desk is very low, it seems that there is no training, and there is no solution to customer problems and complaints. The investment and hard decoration of this hotel are wasted.

As soon as I entered the room, there was a huge smell of cigarette smoke that made me dizzy. I went back to the front desk to change rooms. The front desk said that the room type did not distinguish between non-smoking rooms and smoking rooms. If you really mind the smell of smoke, you can only pay an extra 100 yuan to stay on the non-smoking floor upstairs. I asked if I could ask the housekeeper to confirm and find a room with no smoke smell. The front desk said that there was no way to ensure that there was no smoke smell, so they could only pay more to change to a non-smoking floor. I have stayed in so many hotels, but I have never heard of anyone asking for extra money for a non-smoking room. And when booking, there was no indication that the room type was non-smoking. In addition, the booking price on Ctrip is 361 yuan, while the price announced at the hotel front desk is 298 yuan. I added 100 yuan, which is 461 yuan, to stay in a room type of 298 yuan, just to avoid smelling the smoke. It's really weird. If you can't provide good service, you still treat consumers like pigs. Everyone pay attention to lightning protection! ! ! Don’t book on Ctrip either! ! It’s cheaper to book directly at the front desk!

Very quiet, well-decorated, it's a very new hotel, it's a relatively good hotel in the local area, you can see the landscape, the light show at night is beautiful, the breakfast is okay, and the price is very high.

Very good, high-end atmosphere, high-grade, affordable price, is the best choice for business trips, service attitude is very good, friendly staff, very kind, will stay again next time

The night shift service attitude is very poor. The guest room calls the front desk and no one answers. Then I change the mobile phone and hang up before finishing the call. There is no sandal in the room. When I get ready to sleep at night, I take off the pillow and see the bed. The first pile of boogers and the sanitation are too bad. It is positioned as the best hotel in Fengxin. It is not as good as some small hotels. At least the service attitude and hygiene are in place. I hope your company will train the staff

I can't complain, the service and management can't keep up with the hotel's positioning. When I checked in, the toilet smelled bad. I called the staff to clean it, and found that the sheets were dirty. I told the staff that there was a charge for changing the sheets. The slippers are also used. The staff said that the slippers are recycled and disinfected, and the hotel does not have new slippers. In the process of dealing with the problem, the attitude of the operator is very reluctant, and the work has not been done, and the mouth keeps talking. I have stayed many times before, and there was a problem with the air conditioner not being able to get wind. I will not stay again this time.

Garbage service. When I checked in, I found the maintenance man sitting on the sofa and bed playing with the mobile phone. The room sanitation did not pass the inspection and let people check in. The next morning, I didn’t have time to go to breakfast when I caught the early bus. I asked if I could pack some pastries. The waiter was superior Said: This restaurant has a buffet breakfast, and all takeaways are prohibited. To say that the hotel service is garbage is an insult to garbage.

The room is super big, and the parent-child room is very good. It comes with a small child's room with independent air conditioning, electric curtains, and a small tent. The children are very happy. It's just that the swimming pool hasn't been built yet, so I'm a little disappointed.