Jinhe Bridge, Xiongfeng Avenue, Fengshun, Guangdong, 514300, ChinaView Hotel Details
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Qianjiang Hot Spring Hotel Guest Reviews
4.2/5
284 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(284)
Positive reviews(258)
Reviews with photos/video(56)
Awesome stay(46)
Relaxing hot springs(45)
Classy environment(24)
Average sound insulation(12)
Convenient parking(12)
Great value for money(9)
Easy to get around(7)
Large rooms(5)
Negative reviews(26)
JK Muller
Standard 2-bed Room
Stayed in Jan 2024
Business travelers
20 review
3.5/5
Posted on Jan 27, 2024
Old hotel, needs full upgrade. It was a nice hotel when it first open but the owners did not keep the maintenance on the property.
Response from Property: Dear VIP, first of all, thank you for taking the time to give us a review of our hotel! If you are not satisfied with your room, you can contact the hotel front desk to change your room or ask the resident manager to communicate and handle any problems you encounter. We sincerely look forward to your next visit. Our hotel is located in a good geographical location, with a comfortable and peaceful environment, making it the first choice for vacation! We are honored to provide you with service! We will continue to maintain high-quality service for you! Wishing you a happy life!
Guest User
Yuehuan Hot Spring Big Bed Room
Stayed in Mar 2024
Solo travelers
1 review
2.0/5
Posted on Mar 25, 2024
The room hygiene is poor. There are a lot of hairs on the floor and on the bed. The breakfast is very simple and has few varieties.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, we are very sorry for the inconvenience caused to you during your stay in our hotel. Thank you for your valuable suggestions for our hotel! We will report your questions to the relevant departments of the hotel for investigation and handling. We will continue to follow up on your questions. We sincerely hope that you can visit our hotel again and continue to supervise our work. We sincerely look forward to your visit again. Our hotel is located in a good geographical location, with a comfortable and quiet environment. It is the first choice for vacation! We are very honored to serve you! We will continue to provide you with high-quality services! I wish you a happy life!
Pangzitianhaohao
Superior 2-bed Room
Stayed in Feb 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The environment is good, it has been renovated and renovated, and the hygiene is good. However, there is no smart home. Overall, I am satisfied. You can also go down and take a hot spring bath in the evening. However, the breakfast service was a bit poor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation of our hotel. We will continue to work hard to live up to your evaluation. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
panbinghui
Superior 2-bed Room
Stayed in Feb 2024
Family
9 review
3.2/5
Posted on Feb 14, 2024
A hot spring hotel with authentic hot springs and where details can be forgiven.
I hope that the details can be improved, and I will still go there next time.
I hope that the subsequent experience will be better and better.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, we are very sorry for the inconvenience caused to you during your stay in this hotel. Thank you for your valuable feedback on our hotel! We will truthfully report the issues you raised to the relevant hotel departments for investigation and handling. We will continue to follow up on the issues you raised. We sincerely hope that you can visit our hotel again and continue to supervise our work. , sincerely looking forward to your visit again. Our hotel is located in a good location, with a comfortable and tranquil environment, making it your first choice for vacation! We are honored to serve you! We will continue to provide you with high-quality services! wish you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 11, 2024
The room is large, the bedding is clean, the service is good, the hot springs are unlimited, the breakfast is rich, especially the bundle board is taken out as soon as it comes out👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation of our hotel. We will continue to work hard to live up to your evaluation. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Response from Property: Dear guest, thank you very much for your evaluation of our hotel. We will continue to work hard to live up to your evaluation. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Yuehuan Hot Spring Big Bed Room
Stayed in Dec 2023
Business travelers
4 review
2.7/5
Posted on Dec 17, 2023
Newly renovated, poor hygiene, windows not cleaned, two cockroaches killed, poor sound insulation, poor breakfast
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your valuable feedback on our hotel! We will truthfully report the issues you raised to the relevant hotel departments for investigation and handling. We will continue to follow up on the issues you raised. We sincerely hope that you can visit our hotel again and continue to supervise our work. , sincerely looking forward to your visit again. Our hotel is located in a good location, with a comfortable and tranquil environment, making it your first choice for vacation! We are honored to serve you! We will continue to provide you with high-quality services! wish you a happy life!
XuanyuanLevis
Standard double (Building b)
Stayed in Dec 2023
Family
34 review
2.7/5
Posted on Dec 10, 2023
Say it first
Facilities: 4-star old brand, facilities and equipment, please pay attention to safety when renovating.
Hygiene: Hygiene is passable. There is inevitably some mold in the toilets and corridors, so pay attention to handling it. There were a lot of black floating objects and mosquito corpses on the stair handrail of the largest hot spring pool at first. Please make arrangements to clean it up.
Environment: The environment is beautiful and good.
Breakfast: Simple, very simple, don’t expect anything!
Hot spring: OK, it should be the best hot spring in Fengshun!
The last thing to say is bad
Service: Really bad! ! The sleeping room was arranged on the top floor last night. I really couldn't stand the noise. You can watch the video.
I called the front desk at 12:21 to report it, and the front desk said they would send someone. After waiting for a long time, I couldn't find Ctrip customer service. An hour later at 1:21, two managers, a man and a woman, came to ask me about my situation. They actually asked me to change rooms at around 1:00 midnight. I booked 2 rooms, and one room was for seniors. Attention, everyone, there is a lot of luggage in our room, and my youngest son has a fever and is going to bed. Do you think it is appropriate for me to change rooms at this time? The last two managers actually asked me what I wanted? ? I'm speechless. I really don't want to do anything, so I'll leave it to Ctrip customer service! ! ! Speechless, truly speechless! !
By the way, this is the first time in a long time that I need to pay a deposit when booking a room with Ctrip. Although it’s not more than 100, it’s still uncomfortable!
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for taking the time to review our hotel! Based on your comments, we went to the relevant departments to verify that you and your guests have completed check-in at 12:17 noon on the check-in date (normal hotel check-in time is 14:00, so we have given you priority to check-in because you arrived early Procedure), if you are not satisfied with the room when you check in, you can contact the hotel front desk in time to change the room or ask the resident manager to communicate and solve the problems you encounter. When you contact the hotel front desk at 00:21 in the evening after your check-in to report the problem, the front desk staff has already proposed two options. One is to ask you if it is convenient for the hotel engineering department and waiters to go to the room to solve the problem for you; the other is: to help you Provide free upgrades to high-priced rooms. Since they did not wait for your reply, the hotel front desk staff reported the problem to the hotel manager that night, and the resident manager immediately arrived on site to communicate with you and solve the problem. However, you refused our resident manager to handle this matter for you because it was too late and it was inconvenient to move your luggage (our on-site resident manager also proposed to arrange service personnel to assist you in moving your luggage, etc.), and said that it would be between the platform and our hotel. After negotiation, we have refunded part of the room fee to you through the platform. We sincerely apologize to you for the bad experience caused by our staff's communication skills! Regarding the deposit issue, there is a reminder in our booking details that a deposit is required for check-in. The deposit is not collected temporarily. The platform is only responsible for ensuring that you retain the room you booked that night. We sincerely look forward to your visit again. Our hotel is located in a good location, with a comfortable and tranquil environment, making it your first choice for vacation! We are honored to serve you! We will continue to provide you with high-quality services! wish you a happy life!
之乎者也
Yuehuan Hot Spring Big Bed Room
Stayed in Dec 2023
Family
22 review
4.2/5
Very Good
Posted on Dec 9, 2023
A bit old hotel, quite satisfactory in all aspects.
The hot spring is very good. The bathtub in the room is very unique.
It is considered the best hotel in the city center, with convenient transportation and many restaurants nearby.
Breakfast was average.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your valuable feedback on our hotel! We sincerely hope that you can visit our hotel again and continue to supervise our work. We sincerely look forward to your visit again. Our hotel is located in a good location, with a comfortable and tranquil environment, making it your first choice for vacation! We are honored to serve you! We will continue to provide you with high-quality services! wish you a happy life!
panbinghui
Standard Queen Room
Stayed in Feb 2024
Solo travelers
9 review
2.2/5
Posted on May 15, 2024
Building B should also be renovated.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您給予我們酒店所提出寶貴意見!您所提出的問題我們將會如實彙報到酒店相關部門調查處理所產生的問題,我們將繼續跟進您所提出的問題,我們真誠的希望您能再次光臨我們酒店,繼續為我們的工作做監督,真誠期待您的再次光臨。我們酒店位於良好的地理位置,環境舒適安謐,是度假的首選!能為您提供服務我們感到非常榮幸!我們將一如既往保持高質量的服務給您!祝您生活愉快!
Guest User
Standard double (Building b)
Stayed in Oct 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Oct 26, 2023
The main building is under renovation, so I stayed in the annex building. The service was good. The hot spring water is very good, natural, unlike some hot springs that are heated by boilers. It would be better to ask guests to rinse their bodies before taking a hot spring bath, which is more hygienic.
Original TextTranslated by Google
Response from Property: Dear distinguished guests, thank you for your valuable suggestions to our hotel! Warm reminders have been posted in the locker room of the hot spring area to remind all distinguished guests~ We sincerely hope that you can visit our hotel again and continue to supervise our work. We sincerely look forward to your visit again. Our hotel is located in a good geographical location, with a comfortable and quiet environment. It is the first choice for vacation! We are very honored to serve you! We will continue to provide you with high-quality services! I wish you a happy life!
Kanjanavaschakul
Deluxe 2-bed Room
Stayed in Apr 2024
Family
1 review
3.7/5
Posted on Apr 26, 2024
It is a family-friendly hotel that we have been to many times. It is very clean if compared to general Chinese hotels. There is a soak in the water and a soak in the hot water. This is one of the charms that I recommend.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your rating of the hotel! Your valuable comments are very important to us. If you come here next time, I hope you can book this hotel again and look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Family
1 review
3.2/5
Posted on Mar 17, 2024
Although it is a newly renovated room, the soundproofing is very, very poor. Someone talking in the corridor feels like he is standing in front of you. The door next door opens and closes as if he is opening my door. You can clearly hear the sound of people talking on the phone and watching TV in the next room. , and what’s even more exaggerated is that I even heard the snoring next door at night, which was so frustrating! ! It is recommended that if the hotel is not fully occupied, guests can be accommodated in vacant rooms.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your valuable comments to our hotel! We will report your questions to the relevant departments of the hotel for investigation and handling. We will continue to follow up on your questions. We sincerely hope that you can visit our hotel again and continue to supervise our work. We sincerely look forward to your visit again. Our hotel is located in a good geographical location, with a comfortable and quiet environment. It is the first choice for vacation! We are very honored to serve you! We will continue to provide you with high-quality services! I wish you a happy life!
Guest User
Standard 2-bed Room
Stayed in Mar 2024
Family
43 review
3.5/5
Posted on Mar 10, 2024
The hotel facilities are average and the rooms are old. What is different from ordinary hotels is that there is a hot spring, but there is an additional fee.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,我們會再接再厲不辜負您的評價。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Superior 2-bed Room
Stayed in Feb 2024
Travel with friends
4 review
3.2/5
Posted on Feb 16, 2024
Maybe there were so many people staying during the Spring Festival that the quality of room service couldn't keep up. When we checked in, there was water on the toilet floor. We couldn't contact the "Customer Service Center" button on the phone in the room. To find customer service, we had to go to the front desk on the first floor. The hot spring is quite good, the water is changed and cleaned very frequently, and it is generally clean.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the inconvenience caused to you during your stay in this hotel. Thank you for your valuable feedback on our hotel! We will truthfully report the issues you raised to the relevant hotel departments for investigation and handling. We will continue to follow up on the issues you raised. We sincerely hope that you can visit our hotel again and continue to supervise our work. , sincerely looking forward to your visit again. Our hotel is located in a good location, with a comfortable and tranquil environment, making it your first choice for vacation! We are honored to serve you! We will continue to provide you with high-quality services! wish you a happy life!