Phoenix Palace Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Fenghuang
Phoenix Palace Hotel
Hongqiao Middle Road, Fenghuang, Hunan, China
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Last booked 1 hr ago






Amenities
Hiking
Public parking
24-Hour Front Desk
Luggage StorageFree
Bar
Restaurant
Café
Taxi booking service
All amenities
Property Description
The Phoenix Palace Hotel was recently renovated in 2022, making it a fantastic choice for those staying in Fenghuang.
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8.7/10
fully equipped
Hygiene: clean
Environment: great
The service was excellent
All 220 reviews
Surroundings
Metro: Fenghuangdengdai
(1.7 km)
Metro: Fenghuanglansheng
(2.0 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

8
Elegant Queen Room
1 queen bed
35m² | Floor: 1
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

8
Featured Kngdom Room
1 queen bed
47m² | Floor: 2
Skylight
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

4
Feature Kingdom Room
1 queen bed
25m² | Floor: 2
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability

7
Featured Twin Room
2 single beds
47m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

Romantic Room
1 queen bed
47m² | Floor: 1
Free Wi-Fi
Air conditioning
Private bathroom
Daily housekeeping
Butler service
Check Availability

5
Family Panorama Suite - Courtyard-View
2 queen beds
40-55m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability

3
Elegant Kingdom Room
1 queen bed
20m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability

8
Duplex Family Friendly Featured Room (2 Beds) (Terrace, Bathtub)
1 queen bed and 1 double bed
57m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
8.7/10
220 reviews

- Cleanliness8.5
- Amenities8.5
- Location9.1
- Service8.8
Average for similar properties in Fenghuang

Guest User
July 24, 2025
Pros:
- nice room
- clean
- staff helped me carry my backpack to room and took me to where taxi pickup point was
- location is centre to everything
- nice views
Cons:
- at the top of a BIG hill (it says elevator is provided but it only brings you to the start of what are a VERY long climb of stairs to your room)
- nowhere did it say the room would only be accessible via stairs (saying they have an elevator is very misleading), only because I read a review which mentioned there were stairs did I make a special request to have my bags kept at reception as I wouldn’t be able to bring them to my room. Even though I booked and made my request in advance (via Trip.com’s process when booking), they did not even read it so I had to deal with this problem once I arrived.
- wiring in the shower (not sure if it’s save or not, but made me uncomfortable)
- due to my tier level with Trip.com I was told I would get; late check out, room upgrade and free breakfast. When they checked me in and I asked about breakfast they told me that I didn’t have it included. After showing them I did, only then did they actually look at my booking - terrible. I then asked about the room upgrade as the hotel was not fully booked and they said that this was the room upgrade… it was not, this was the room I booked (which is fine, I just don’t appreciate being lied to when you clearly didn’t look at my booking).
Overall thoughts:
- if you only have one small bag that you can carry with ease, then it’s great
- if you have large/multiple/heavy luggage don’t book here! You can get a day ticket to walk up the hill (where the hotel rooms are) for pictures of the view
- Trip.com please get this hotel to actually look at the bookings made and to honour special requests and tier privileges where possible

Tanja.dbl
April 4, 2025
I liked the concept of the hotel with the treehouses and the bathtub outside was nice. Also the scenic area it was connected to was nice. The view was really nice too we were able to look over Fenghuang through the trees. However there was a drone which kept flying around while we were in the bathtub which was extremely uncomfortable and creepy. Also I got a cold because the heating is not properly working and it got very cold at night. The blow dryer also doesn’t get warm which made it hard to dry my hair. The breakfast is bad. It is very low quality and there are no vegetarian options. The first morning I was only able to eat one egg. Next day we didn’t even use the breakfast offer. But the coffee shop in the hotel has nice coffee although it’s a bit expensive.

Jordon49
November 7, 2024
Very nice hotel. This hotel is located in the South China Mountains. The hotel has a night view of the ancient city of Fenghuang and free entry to this Hunan mountain range. The room was very clean and large. Free upgrade to a two-bedroom room, one with a night view. Must stay here when visiting the ancient city of Fenghuang..

Blandon
May 24, 2025
Definitely a funky place and good for a night, but be prepared for climbing stairs ! Breakfast is not the greatest!

Risia Foo
April 9, 2024
Awesome place.... staff were super friendly n helpful.... it's a good experience to stay at this place. Wake up in the morning with the beautiful view. Sat at the balcony every nite with the beautiful view below us...

Xiaoyu?xiaoyu!
May 20, 2025
It is strongly recommended that if it is a birdcage room, it is better for one person!
If you want normal comfort! You must have enough money to get a big room!
The whole hotel is distributed in the "Shenfeng Scenic Area", with small bird cages and big houses in a unique shape! Very interesting! It's just that some of the infrastructure in the birdcage room will be very poor, but the big room (expensive) is much better. In addition, it takes a lot of physical strength to enter and exit the hotel (except for the elevator at the beginning).
You can visit the Shenfeng Scenic Area in your spare time, and there is also a light show at night in the Shenfeng Temple Square not far away (high), and there are performances when the weather is good!
It is worth mentioning that the "breakfast"! I read other people's comments that the breakfast is very bad. But my experience is really good.
"Steamed" eggs are definitely better than outside.
Steamed dumplings are also very delicious!
Cabbage is just as good! There is no feeling of being particularly bad.
The most surprising and interesting thing is the cartoons on the connecting corridors between the various guest rooms in the hotel. There is also a twelve zodiac trail! (There is no way at the end, so you need to go back)
Oh, by the way! There are real peacocks in the high-rise area of the scenic area (higher than the Shenfeng Temple Square)! Alive!
There is also a large area of "pompom flowers" in an area called "Flying Bird Camp".
The entire scenic area can be visited in 2 hours (my hiking ability)! And it was in the rain! There was no one! I felt like I had entered the "fairyland" because there was really no one except me. Oh! Be careful of snakes, I didn't encounter any (fortunately)! I didn't go to the Nanhua Temple at the highest point, and it was definitely not because I was too tired to climb up, but because there was a locked door and no one opened it.
The following is some visual information! Only 20 pictures can be posted! So that's it.
Original TextTranslation provided by Google

Guest User
March 2, 2025
Every hotel staff is very enthusiastic, making people feel very comfortable. The environment is also great. The most important thing is that it is clean and sanitary. It is really worth staying in this hotel at this price. I will definitely come again next time I have a chance. The hotel is also in the scenic area. You can see the panoramic view of Phoenix. It is very beautiful to take pictures and check in. Like it 👍👍👍
Original TextTranslation provided by Google

Guest User
February 10, 2025
The room is very good, the environment is beautiful, the service is good, the location is excellent, the breakfast tastes good, they will help with the luggage, they are very enthusiastic, the facilities are complete, and the design is creative
Original TextTranslation provided by Google

Guest User
May 22, 2025
We booked the special Kingdom Room. This was definitely something special.
However, the rooms are very dated. The carpet was stained, and the bathroom wasn't nice. Air conditioning is only available on the upper floor, where the bed is (very comfortable). Since it was 30 degrees outside, the lower floor couldn't be cooled down, so it was practically impossible to stay there. The view from the bed is fantastic. However, the curtains let in quite a bit of light.
The surroundings on the mountain are great. Non-hotel guests have to pay an entrance fee. The climb is strenuous, however, especially with luggage.
You can hear the live music from the town below, which ends promptly at 11:30 PM every day.
The staff doesn't speak English, but was always helpful and friendly.
I would recommend the hotel if you want special accommodations but are willing to make some compromises. And you have to be a good walker.
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Hiking
Public parking
Additional charge
24-Hour Front Desk
Luggage Storage
Free
Bar
Restaurant
Café
Taxi booking service
Station Pick-Up Service
Free
Meeting Room
Free
Business Center
Secretarial Services
Multi-Function Room
Children's Pool
Wake-Up Call
Wi-Fi in Public Areas
Free

Restaurant

Meeting Room
Restaurant
Restaurant
Cuisine: Chinese
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Public (not only for guests) is available Off-site parking, and Charge, CNY 50.00 (approx. NZD 11.80) Daily. Limited parking spaces Reservation not possible
Public parking
Additional charge
Transportation
Taxi booking service
Station Drop-Off Service
Free
Station Pick-Up Service
Free
Front Desk Services
24-Hour Front Desk
Lockers Available
Concierge Service
VIP Check-In Service
Electronic Identification Registration
Express Check-In and Check-Out
Front Desk Safe
Porter/Bellhop
Luggage Storage
Free
Wake-Up Call
Tour/Ticket Service
Food & Drink
Snack Bar
Kiosk/ Convenience Store
Café
Bar
Health & Wellness
Hiking
Activities
Eco Tours
Public Areas
Public Audio System
Non-Smoking Floor
Elevator
Humidifier
No Smoking in Public Areas
Outdoor Furniture
Smoking Area
Garden
Facilities for Children
Children's Pool
Business Services
Multi-Function Room
Secretarial Services
Meeting Room
Free
Business Center
Postal Service
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Security Personnel
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeChinese
StyleBuffet
Opening hours[Mon - Sun] 08:00-10:00 Open
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositNo deposit required by the property
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Quiet Hours
Guests are required to keep quiet between 00:00–06:00
Parties
Parties and activities allowed
Paying at the Hotel
- Cash
Property Description
- Opened: 2020
- Renovated: 2022
- Number of Rooms: 26
The Phoenix Palace Hotel was recently renovated in 2022, making it a fantastic choice for those staying in Fenghuang.
The hotel is conveniently located just 11km from Fenghuanggucheng Railway Station and 43km from Tongren Fenghuang Airport. Transportation around the city is also convenient, with Fenghuangdengdai Metro Station within walking distance. Famous local attractions Fenghuang Ancient City Museum, East Gate Tower of Xiangxi and Fenghuang Square, can all be reached with a short walk.
In their spare time, guests can explore the hotel's surroundings. Guests of this Fenghuang hotel can make use of the parking facilities.
If you are looking for a convenient place to stay, our guests have told us that this location is excellent. This hotel is a popular accommodation for guests traveling with families.
The hotel is conveniently located just 11km from Fenghuanggucheng Railway Station and 43km from Tongren Fenghuang Airport. Transportation around the city is also convenient, with Fenghuangdengdai Metro Station within walking distance. Famous local attractions Fenghuang Ancient City Museum, East Gate Tower of Xiangxi and Fenghuang Square, can all be reached with a short walk.
In their spare time, guests can explore the hotel's surroundings. Guests of this Fenghuang hotel can make use of the parking facilities.
If you are looking for a convenient place to stay, our guests have told us that this location is excellent. This hotel is a popular accommodation for guests traveling with families.
Frequently Asked Questions
What are the check-in and check-out times at Phoenix Palace Hotel?
The check-in time at Phoenix Palace Hotel is 14:00 and the check-out time is 12:00.What are the check-in and check-out times at Phoenix Palace Hotel?
Does Phoenix Palace Hotel have a swimming pool?
No, Phoenix Palace Hotel doesn't have a pool.Does Phoenix Palace Hotel have a swimming pool?
Are pets allowed at Phoenix Palace Hotel?
Unfortunately, pets are not allowed at Phoenix Palace Hotel.Are pets allowed at Phoenix Palace Hotel?
Does Phoenix Palace Hotel provide breakfast?
Yes, guests at Phoenix Palace Hotel can enjoy breakfast during their stay. Breakfast option(s): Chinese. Does Phoenix Palace Hotel provide breakfast?
How much does it cost to stay at Phoenix Palace Hotel?
Prices at Phoenix Palace Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Phoenix Palace Hotel?
Which airport is closest to Phoenix Palace Hotel?
Tongren Fenghuang Airport is the closest airport to Phoenix Palace Hotel, and it is about 45 mins from hotel by car (43.0 km).Which airport is closest to Phoenix Palace Hotel?
What is the cancellation policy for Phoenix Palace Hotel?
The cancellation policy for Phoenix Palace Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for Phoenix Palace Hotel?
About This Property
Nearest Airport | Tongren Fenghuang Airport |
---|---|
Distance to Airport | 44.11KM |
Nearest Train Station | Fenghuanggucheng Railway Station |
Distance to Train Station | 11.15KM |
Nearest Metro Station | Fenghuangdengdai |
Distance to Metro Station | 1.69KM |
Average Price From | NZD251 |
Hotel Star Rating | 4 |