Kechao Light Luxury Hotel (Phoenix Ancient City Hongqiao Branch)

The location is few steps from Hongqiao bridge. The hotel is on 2nd floor, only a desk on ground floor. I got upgraded to a room with bath. The room is very clean and large. I received free fruits and late checkout, 2pm. The staff helped me to get the taxi to train station. The hotel is next to a restaurant, they played drums at night (I loved to watch them playing) so it’s a bit noisy but I came back late so okay for me.

Thank you Yingzi and Hwa Hwa. I am very happy yo have chosen this hotel. as i walked around town looking at most home stay, I felt that hotel kechao has provided such an excellent service with their special way. Upon arrival, they have given a lot of instructions on how to visit this town. They have also given us some fruits once we were back to the room. The room is probably one of the best in town I would say. I have studied a lot of other hotels but I am so happy with this one. Plus it is directly next to famous hongqiao bridge. Before you start your journey they gave you a rough guide instructions on how best to walk around the ancient town. Once you start walking, you can use the interactive map the hotel sent you via wechat. All in all, this is the best stay throughout my trip. Thanks to both the staff Hwa Hwa and Yingzi. They have been such a great help. All the photos are from my own stay. Have I mentioned their breakfast? My gosh... It was one of the most satisfying one. They brought it to our room. Maybe because it was the low season but it is really much appreciated. Nice breakfast. Their shampoo is so fragrant that we wanted to buy but too bad it wasn't for sale. Plus the room has got the smart control system using xiaudo. But only in Chinese. We definitely appreciate they hotel for their service.

This was the place where I had the best sleep during my trip in China. The bed and pillows were very comfortable. The aircon/heater is very responsive. The hotel is located at the 3rd floor and there's a staff stationed at the ground floor who is supposed to help guests carry the luggages up. Staff was friendly and helpful tho' they can't speak english but that's not an issue at all. Deliveries done by a robot. The only gripe I have is that the hot water took ages to come and the ceiling is too low and we bumped our heads :( so be careful if you book this room with view.

Hotel location is excellent. Right in the midst of town centre. Room is spacious, clean and has an excellent view of the ancient city cum river. Only challenge is the low ceiling between the bedroom and the living room. Also note that living room has a pitch roof with low ceiling on both ends. Being a refurbished ancient building, the hotel is located on the 3rd floor without any lift. Great service provided though to carry our luggage up and down during check-in and check-out. Highly recommend :)

Room is nice and bed is comfortable. There is no lift in the town, so we need to carry our luggage to level 3. But if pre inform the hotel, they can help to carry the luggages up and down (return as well). Hotel staffs are friendly and willing to help us and especially to help us to call for transport to train station as there is no Didi in town or otherwise have to hail from the street and stay connected with us on WeChat. Location wise is near to the old town within 5 mins. There is a basement food Street just less than 10 steps beside the hotel. There is bubble tea shop and Luckin coffee just opposite the hotel. Photos are similar to real-life. There is also a laundry room but only available from 10am - 10pm (need to get key from hotel staff). Will recommend to stay in this hotel.

Hotel is clean and location is great. Every service staff were nice and 颖子管家 is very kind and helpful. Will definitely stay there again if we come back to Fenghuang.