Guest User
April 27, 2023
It was a really bad experience at the hotel front desk. The check-in process was very slow, which was really strange. The deposits for 4 rooms had to be paid separately, and the invoices had to be made separately and signed one by one. It was really bad. This was the first time I experienced a front desk check-in like this. It took at least half an hour. The most speechless thing was the check-out this morning. It was so slow again. It took a long time to issue the invoice. They asked me how much it was, but you couldn't find it. I don't remember how much it was in total for 4 rooms. It ruined my mood. The most speechless thing is the refund of the deposit. I said it was not refunded, but they insisted that it was refunded and asked me to check it myself. This attitude is really terrible. Finally, I found that there was a room that I did not check out, so all the deposits were not refunded. I wonder if your front desk has not been trained.
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