Premier Inn Felixstowe Town Centre

Hayley was amazing! She made us feel like family x She’s great at cooking pizza too! The hotel room was very clean and comfortable. Checkin was very quick with a friendly reception. Breakfast was good! Looking forward to coming back again next year!

A bit of a fiasco. The disabled parking is AWAY from the entrance, with a tiny, narrow footpath behind the cars - barely wide enough for a mobility scooter. Not an issue until cars park in the bays that join this footpath, then they on-demand the footpath and it is useless. If you do go there, think long and hard about the meal deal before you prepay for it. On three nights there was a restricted menu , pizza or curry. With my wife's dietary requirements we couldn't eat there on these nights. So we paid but got no food there. We nearly missed breakfast on the first morning. There was a card in the room extolling the breakfast and it said it was served until 10.30am. So after a lay in and a leisurely shower we went down at 9.45 for breakfast to be told that we'd nearly missed it as they only serve it till 10am. The room was shabby, everything a little 'tired' - curtains of the runners, one lamp had no bulb in it and another had a nonworking bulb in it. The laminate floor creaks like an old sailing ship when you move on it, and the bathroom door squeals like you've thrown in a cat whilst wearing your hobnail boots - no creeping around at night for a pee. Service is very hit and miss. Not the staff's fault - one evening when we actually got food the girl was serving, booking people in and stocktaking at the same time. We waited fifteen minutes to order out dessert then gave up. Standards seen to be doing at Premier Inn. To summarise - you're better off not taking it the meal deal. There lots of choice of takeaways and restaurants, even out of season. We're still waiting out refund for an evening meal that was promised to us because they couldn't provide what they had sold us.

After a very long day at work we arrived at the hotel around 20.40 & requested dinner. After initially being told they were no longer serving despite advertised 21.30 finish time, duty manager Hayley stepped in. She went over & above to make sure we did receive dinner & to make sure we had no further issues. I can’t praise her services & pleasant demeanour enough, she is a credit to Premier Inn.

Stay regularly in Premier Inns, and now there are no beefeaters. I eat in a Thyme. I know it’s mostly ding, but so often they even a ding meal wrong. But not tonight in this Thyme in Felixstowe, the food was prepared by Holly and served by Lottie, a friendly team. I chose prawn cocktail and a sirloin steak. I can honestly say this has been the Best Thyme meal I’ve eaten, not a bullet pea in site ‘Well done ladies’ I hope the management appreciate you

Definitely the best hotel in Felixstowe. It was clean, warm and had everything you needed. The staff were friendly. The bed was comfortable. It seems silly to charge £3 for parking, but the process was simple and actually there were plenty of spaces.

Excellent - we had an evening meal and breakfast there - food amazing and staff really friendly - lovely weekend we had - beds very comfortable. We had a problem with the heating but it was sorted straignt away. Staying again next year as it was so nice