My gardening home garden hotel

During my stay at this hotel, I deeply felt the high-quality service and excellent facilities. The design of the hotel is very comfortable and makes me feel very relaxed. With the embellishment of green plants, it is a good place to relax. The breakfast in the restaurant is also very delicious, especially the handmade steamed dumplings. In addition, this hotel is very quiet, which allows me to rest well. The children also like it. I will definitely stay in this hotel again.

The environment is very good. Recommended. I like it very much. It is also very beautiful. I will come again next time.

First of all, this hotel has a very good sense of design, suitable for family vacation, allowing us to relieve the pressure of life and work. Secondly, the hotel's hardware and software facilities are very good, the mattress is quite suitable for hardness, and there are different types of pillows for customers to choose from, which is very user-friendly and exceeded my expectations!

The service of this hotel is excellent. The room design is novel and unique, full of greenery, making people feel comfortable. The quiet environment is very suitable for rest, allowing people to completely relax and release stress. It is also very good to bring children to play. There are parks and magic workshops. Children like it very much. It is a place worth coming again!

The stay was very pleasant, and the front desk lady was very friendly. The facilities in the house are very new, the room is large, there are many green plants, and it is very clean. I like the rooftop garden, it is really beautiful! The breakfast is also delicious! The place to play is very large, the children like it very much, I will come again!

These two rooms are good, so why did I give a bad review? Because I booked three rooms, and the problem lies in the third room. I arrived at the hotel at 2:30 pm on the 3rd, checked in, and was told that there were only two rooms, and one room needed to be cleaned. OK, I checked in two rooms first, and arranged for the elderly and the baby to stay. At 2:45, I went to the front desk again, and was told that it was not ready yet, and I had to wait a while. I saw that it was afternoon, and I had booked a small courtyard barbecue, so I told the front desk that I would come to check in after the barbecue, and the front desk said OK! At 7:45 pm, I went to the front desk, and when I checked in, I was told that it had been cleaned a long time ago, and I was given the room card of 6113. When I found room 6113, I found that the door was open. I was very puzzled, inserted the card and turned on the light, and there was a stench when I entered the door. Yes, you read that right, a stench. I looked, my goodness, the toilet was not flushed, there was **** in it, and the bedroom was like an Afghan battlefield. I put it in the photos, and you can see it for yourself! At 7:55, I called the front desk to ask the duty manager to come to the room. Amid the stench and dirt, I finally saw the manager at 8:15. The manager was very frank. He apologized and changed my room while asking me if I had any requests. I didn't say much, but just repeated the above experience. The manager said he would change my room immediately and go to check the room himself. When he told me that the room was ready and the inspection was completed, I relaxed a little and went to room 6109. The room was generally good. Fortunately, there was no poop in the toilet. But when I opened the bathroom, an indescribable smell of drunken vomiting rushed into my nose. I took a closer look. Wow, there were rice grains, corn crumbs and some unknown things on the floor of the bathroom. I was really furious. Is this the result of the duty manager's personal inspection? I called the front desk again, and the manager came. I didn't say much, and asked him to look at the situation and then ask for a room upgrade. The manager called to ask for instructions, and came back to tell me that the leader didn't agree. At most, they would clean it up for me and delay the check-out until 8 o'clock tomorrow night. Okay, leave. I don't want to sleep in a room that smells of vomit after drinking. It's 8 o'clock tomorrow night. Forget it, I don't want to stay for a minute! First of all, the above things made me see the chaos and disorder of the management of this hotel. First, from 2:45 to 7:45, the room that was supposed to be given to me at 2 o'clock was actually given to me after more than five hours. A room with **** was given to me! Second, the room that the manager personally checked was full of vomit after drinking and the bathroom was full of filth! Third, when I didn't ask for compensation and there were problems with the room twice, I only asked for a room upgrade, but the manager's leader flatly refused! Secondly, the above things made me see the indifference of this hotel. First, after I drove away from the hotel at 9 pm on the 3rd, the front desk of the hotel called me, not to apologize or comfort me, nor to care whether I could not find a place to stay during the May Day Golden Week, but to tell me that I needed to contact Ctrip to cancel the reservation myself. They could not communicate. To be honest, I was very disappointed! Second, the cleaning aunt and manager of the hotel repeatedly told us to understand them. There were many people on May Day and insufficient manpower, so it was inevitable that there would be flaws. I can understand you, but I don’t understand. If you don’t have enough manpower, you can limit the flow, tell me that the room is full, or even tell me that the service may be downgraded due to the large flow of people, so that I can choose whether to continue to book the room, instead of blindly asking me to understand you when problems arise, and pay for your service flaws! ! ! Finally, I am very grateful to the Ctrip lady. Only she has been concerned about whether I found a place to stay after 9 o'clock that night, whether it is safe, and properly handled the cancellation for me! I have stayed in too many hotels and encountered many problems, but the only one that made me feel chilled and disappointed was this "My Gardener Garden Hotel"! ! !