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DoubleTree by Hilton Hotel Fayetteville
4.2/592 Reviews
We stayed at this hotel overnight with friends. After arriving at 10pm on an 18 degree night, the room was 57 degrees when they walked in! They called the front desk who didn’t seem to care and told them Housekeeping leaves it that way and they will just have to wait, it will warm up soon. They called back after 20 minutes after the temperature wasn’t budging much and got a similar uncaring response. They pushed to change rooms and found the same thing in the new room. They waited for over 90 minutes for the room to warm up enough to shower. So much for arriving, relaxing and going to sleep! Had 1 of the 3 front desk people on duty shown even the slightest empathy with the situation, it might have made a difference, but they said it was hotel policy to keep the rooms that cold and there was nothing they can do. I get trying to save energy, but if you check in with your arrival time on the Hilton app hours in advance, can’t 1 of the 3 people at the desk do the right thing and turn the heat on? Clearly, a hotel to avoid!

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Hotel Information for Traveller

Number of Hotels9
Number of Reviews744
Highest PriceHK$8,431
Lowest PriceHK$543
Average Price (Weekdays)HK$1,434
Average Price (Weekends)HK$1,447