Guest User
July 6, 2021
Dear Mr. Director, he finally qualified! In my previous review, which she promptly had trip advisor cancel, judging it harmful to your reputation, I simply limited myself to describing how things went in our case after arriving at the facility. It will be your future guests who will judge whether my feedback is true or not. I continue to notice a certain presumption in his attitude, typical of someone who attacks to defend himself just like he did when we spoke on the phone. Tell me if your statement in the last part of the response to my review "and we do not rule out taking other measures" is not threatening!!! But what other measures do you want to take if you didn't listen to even one of my reasons and promptly charged the full amount of the stay of € 785.00 for three nights, excuse me???? Do you think you are competitive with the other facilities on Favignana with the services you offer? The least I could have done was a bad review!!!! The fact that you tell me that I haven't contacted you for clarifications honestly makes me smile a little! I contacted you twice to get information, in both cases you responded hastily that you were overworked, so I WRONGLY trusted the positive reviews. I will therefore report our experience again: The site is extremely misleading, we are talking about a structure on a promontory overlooking the sea, therefore, reading the description of the accommodation, one expects panoramic rooms where the gaze spans the sea and not the slope stony of a promontory. Only an accommodation detached from the structure, is oriented towards the sea, while the site speaks of "junior suite and deluxe suite (the one I thought I had booked) with a panoramic terrace overlooking the sea" and all the photos of the exteriors show the same terrace on the sea. Due to the non-existence of dividers between the rooms there is a total lack of privacy!!! Furthermore, considering the distance of the structure from the inhabited center, not even a simple mineral water dispenser is provided, but we were greeted with 3 small bottles of water, inside the apar**ent's fridge, barely enough for the first half hour of stay, given the heat of this period. Speaking of the notorious and exclusive access to the sea, it can be reached after a long descent through the scrub, without steps and/or safety railings. Only when we reach the end of the descent do we begin to see 3 platforms with a negligible number of sunbeds, insufficient to accommodate the guests of the structure at a time like this, so we were forced to climb back up with difficulty and danger among the scrub. Strongly disappointed we immediately looked for another structure and left. After a rebound of phone calls we reached the manager (I think) because, among other things
Original TextTranslation provided by Google