Resort Cala la Luna

If it were possible to give zero stars, I would without hesitation after our week-long experience at Cala la Luna. The only bright spot in this disappointing experience was the hotel's location, conveniently close to the city center. The standard of the rooms was also positive, for the most part. From the beginning, the welcome from the ladies at the reception was anything but warm, with an attitude that seemed to depend on their degree of friendliness towards customers. Breakfast, unfortunately, was a complete disappointment: inferior quality croissants, the total absence of fruit (apart from a few Kiwis with the consistency of Cala Rossa rocks) and a coffee to be prepared independently with a machine which to define as horrible would be a compliment. . The result was an undrinkable drink - all this in Italy. The staff in the room did nothing to improve the situation. Once they mixed salt packets with sugar, turning my coffee into a salty drink. When reporting it, the breakfast manager not only ignored our complaint, but even laughed in my face, demonstrating an unprofessional attitude. Sometimes they said hello, sometimes they didn't. They started chatting among themselves rather than helping the customer. The request for privacy for our room on a special day was completely ignored, and when we returned, they nonchalantly informed us that there had been a lack of communication and that they had come in anyway. The cleaning of the room was done with the same casualness as the rest in that hotel: sometimes it was cleaned well, other times we found the garbage bag left in the room, the kitchen was not cleaned for 3 days in a row, even if we communicated . We were now used to getting towels in the corridor. The animation, far from engaging, was a real tragedy. A rude and rude entertainer constantly disturbed our holiday, going so far as to rudely interrupt an important call from my girlfriend, always with a cigarette in his mouth and an unpleasant attitude. Another time he chased us to the port of Favignana, always with a cigarette in his mouth. After experiencing all these disturbances, we decided to speak to the front desk to express our concerns. However, the promise to report matters to the director remained just an empty promise. We only discovered on the day of departure, when the manager himself accompanied us to the ferry, that our complaints were never taken seriously. A bitter ending to a holiday we would have liked to forget. In conclusion, we cannot recommend Cala la Luna to anyone looking for a pleasant and relaxing holiday. We hope that management seriously addresses these issues to improve service and make the experience more positive for future guests.

The rooms are poorly insulated. We were kept awake due to rude neighbors playing music until 3am. We notified the front desk with little success. Luckily we only stayed 1 night. If you can choose another place .

Small, cute establishment with a swimming pool area. Staff is quite friendly. We asked for a quiet room (far from the noise of the entertainment). We weren't bothered. It is located a stone's throw from the center of Favignana and 10 minutes by bike from the beautiful Lido Burone beach.

Do un punto perché purtroppo zero non si può dare, se credete di andare in un resort sbagliate di grosso, servizi completamente assenti! Quotidianamente dovevamo richiedere asciugamani e bagno doccia poiché non venivano lasciati dopo la “pulizia” della camera se così si può chiamare… tra l’altro un giorno le addette delle pulizie non sono proprio passare per rifare la stanza e siamo dovuti rimanere con la spazzatura in camera. La camera era disposta di un cucinino senza poter essere utilizzato poiché era priva di stoviglie e tavolo. La doccia era salata e molto sporca. La tv non funzionava così come il wi-fi. Il “resort” presenta di una piscina ma sempre affollata con musica molto alta nella quale non è possibile rilassarsi, tra l’altro c’è l’obbligo di utilizzare la cuffia cosa non comunicata, altrimenti me la sarei portata, per cui sei costretto a comprarla nella loro boutique a 5,00€ l’una. La colazione ogni mattina è stata un trauma non per il cibo perché decente bensì per il cameriere che ribadiva continuamente l’orario di chiusura come per cacciarti dal tavolo poco cortese e molto rumoroso. Il servizio delle biciclette consiglio di non considerarle perché i prezzi sono più del doppio di quelli fatti dall’isola nonostante uno sia cliente e dovrebbe ricevere un trattamento migliore. La pagina web del resort presenta una sezione dedicata completamente allo stabilimento convenzionato con Sea Club ma così non risulta a chi chiesto in reception, ci è stato detto di chiede a noi se avessero una convenzione, anche qui servizio assente.

Sono partito con la famiglia e sono rimasto 4 giorni. La pulizia della camera è su richiesta quindi si può gestire come un proprio appartamento o come una camera da hotel. La piscina ê sorvegliata e pulita ed il bagnino sempre attento. La compagnia dello staff dell'animazione è presente tutto il giorno proponendo diversi eventi a cui aderiscono, ahimè,poche persone: grazie a questi ragazzi si sente un clima famigliare e sono dunque, assolutamente felice del servizio! Il bar ha degli addetti impeccabili e disponibili, ottima compagnia, ottimi drink, peccato chiuda alle 23... Per il resto consiglio vivamente il resort su tutti i fronti. Un ringraziamento speciale per le animatrici : Giulia, Carola, Eya e Anna per averci fatto compagnia in questa vacanza, animatrici e persone splendide. Alessandro Di Lorenzo