Hotel Regina Reviews

The Hotel was excelent, the location perfect , and I would like to mention Mr Vitor Reis from FrontDesk. I travel around the world and this gentleman is outstanding, very profissional in an easy way! My congratulations to Mr Reis!

Nice hotel with great location

Foi tudo dentro da expectativa

**I am giving this hotel a 3 stars for the room alone. Every thing else was above average.** We stayed at this property from 03/20 – 03/23. I had reserved a suite. When I see a suite, I think of a very nice room with a good view. Not in this hotel. We were assigned room #101. This was a suite with a separate sitting room, but the view was of a wall. Not overlooking the sanctuary but a wall of the building next door. Not like the photos on the website. So, if you are looking for a room with a view, do not get room 101. Other than that, the stay was good. The room was clean, and the heating worked well. The price of the room was €93/night. All staff encountered were very friendly and helpful. The restaurant had an excellent staff (especially Ines) and the provided breakfast was very good. Breakfast was €15/person with a very large selection of items. It is one of the hotels located along this street that is directly across the street from the Sanctuary. There is a small onsite parking area with about room for 6 cars. Overall, if I had to do it again, I would not get a room but a city view room. I am giving this hotel a 3 stars for the room alone. Every thing else was above average.

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

Twin room: very small room, terrible soundproofing, bed with a terrible imitation of foam rubber topper, sliding bathroom door that doesn't stay closed. The kettle is missing. Very noisy heating. I'd say we're not quite there for a 4 star! Good breakfast.

Excellent hotel, super elegant and comfortable. Next to the sanctuary. Friendly staff always with a smile. Excellent meals. To repeat, there is free parking. Very quiet hotel, home-cooked and hearty meals.

Very good hotel, very polite and helpful staff, clean, cozy, next to the Fátima sanctuary, very positive point. We had dinner at the restaurant, wonderful and plentiful food, very friendly waiter, no parking fees.

Very warm welcome from the staff. Hearty breakfast. The servers are very attentive. The room was neat and very comfortable. Recommended for those who want to stay in Fatima.

Great location, service and very friendly and attentive waiters. Just cross the street and we are already at the Sanctuary of Fátima for the candle procession, pray the Rosary and participate in the masses and see the entire interior of the Sanctuary. I highly recommend it for the location and service

lots of people and good food helps myth the location in front of the sanctuary even more so due to the attention of the receptionists always ready to serve coffee in the morning it can be busy, avoid peak times

Good location, good restaurant, nice hotel But receptionists should be more organized and pass information from one shift to the next! We asked for a room with a balcony, which was confirmed during the phone conversation! When arriving at the room, the terrazzo disappeared 🤣 and at reception they said they didn't have that information! Another important thing is that there is no box to charge electric cars.

We have spent 3 nights at the hotel and the stay has been wonderful. We are delighted with the hotel in general, both the cleanliness, the rooms, the food, in general, everything. In particular, thank the waiters, and specifically, Inés, for their kindness and how they behaved with our one-year-old baby. A success and we will repeat for sure.

Very good. Opposite the Sanctuary of Fátima, good bed, very good breakfast and excellent price! Adept and proactive reception staff, as well as all employees. Nothing to complain about; Too bad I only stayed 1 night.