Guest User
January 3, 2025
To celebrate my 40th birthday, my husband surprised me by giving me a day in the luxury suite that includes a swimming pool, Turkish bath and private sauna. Wonderful place, splendid suite but when we arrived the sauna was not working. They tried to fix it but in vain... Alas, the unexpected can happen, but if you pay for a service and for reasons of force majeure you cannot give it (I understand), I think we deserved at least some feedback that there was not, as if nothing had happened. Obviously they apologized during check-out because we complained about what happened, but we also paid for what we could not use on a special occasion for us!
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