Premier Inn Farnborough Town Centre

If you want decent wifi coverage, please don't visit this location. I was able to connect my iphone to the wifi but not my laptop. When I spoke to the lady in reception, she checked her phone was connected, showed me and said it should be ok - but the problem was the laptop not my iphone. She didn't offer to look at the laptop, never even told me about the support company called Purple. Spoke to Purple but they couldn't offer any assistance. 3 hours later, I used a different internet browser and it worked. The problem doesn't stop there. I purchased the Ultimate Wifi for 24 hour service for £5.00, but the speed was awful. As this was a business trip, I needed a reliable and adequate wifi speed but it was slow and buffering was visible regularly. I have visited other Premier Inn locations and the wifi has been superb - why is the wifi so bad here. When I checked out, the guy working in reception, Jack, offered his apologies and on my next trip offered a free breakfast. I will not be revisiting this location again - even the breakfast was very salty !

So have just arrived at this location and I have to say the reception staff were outstanding. We were a small group arriving separately. We encountered a few minor issues with the booking but Jack sorted it immediately in a friendly and very helpful manor. There is no parking at the venue but next door is a car park where you can stay for £5 per 24 hours through the app. This was all explained to us and very easy to book. Another member on duty was KINIA. she was again just as helpful and welcoming. Both Jack and Kinia went way above what I would expect from reception staff and should be recognised for their welcome and are a credit to the premier inn brand. They advised on local bars, restaurants, parking and assisted with the booking problem. Can't thank them enough.

Oh, so comfortable those Premier Inn beds….. at this hotel we were welcomed by Nicole who went above and beyond to ensure we paid the least amount possible for our overnight parking and even helped me download the app to do so. More hotels should have a Nicole! Only one downside, which is the slippery surface in the bath (shower) and how difficult it is for folk who are not so nimble to negotiate it safely. I honestly cannot see why walk-in showers are not standard - apparently Health and Safety applies for workers but not quite so important for Joe Public. This is the only reason I do not score 5/5 as otherwise everything from bed linen to tea & coffee as well as the superb comfort of the bed are top notch. Great position for the town and visiting friends locally.

Easy booking on the web, good pricing for the regular and reliable experience. Cheerful check in, attentive reception early morning giving the reassurance they are noticing the movement of people - increasing the feeling of safety and acknowledgement at check out, thanked us for staying. This is a Premier Inn staff who showed they were glad they had custom. A lovely touch on entering the room. A personalised card and chocolate from Reception, wishing us a pleasant stay. The hotel is in close proximity to Travelodge in the town we visit regularly for family. This small touch is what will make us book here first.

The hotel is very convenient for the Town centre. The receptionist was very welcoming and helpful. The room was was very clean and presented well.The bed was comfortable and the temperature was good with no noise. There is a Beefeater downstairs and a Wetherspoons which was excellent just a few yards down the road which serves Food until 11pm and is in the Good Beer guide with a great selection of real ales.

The premier inn it self was great, staff friendly and welcoming, bed very comfortable, the shower was acceptable it just wasn’t that much pressure but did the job. Room was clean , in need of a lick of paint but ok. So why only 3 stars …the adjoining restaurant well if I was just rating them it would be minus 5 , Staff were rude , the food arrived at best lukewarm, they didn’t have the first three meals I picked, so had to settle for something I didn’t really want. I stayed 4 nights only had evening meal on first night and staff were far from friendly, food as above comments. Had breakfast the next morning and that’s was as bad, staff could care if you were there or not and as for the food I left it and went to nearby pub that served breakfast which was very good. Now I stay at a few premier inns and although the hotel in Farnborough was very good the restaurant/ bar attached was very poor.