Kyriad Marvelous Hotel (Fangchenggang Administration Center, High Speed Railway Station) Reviews
Kyriad Marvelous Hotel (Fangchenggang Administration Center, High Speed Railway Station)
Building 2, Jindi Times Plaza, No.88 Jinhuacha Avenue, Gangkou District, Fangchenggang, Guangxi, ChinaView Hotel Details
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Kyriad Marvelous Hotel (Fangchenggang Administration Center, High Speed Railway Station) Guest Reviews
4.7/5
Outstanding
686 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(686)
Positive reviews(665)
Reviews with photos/video(71)
Classy environment(56)
Large rooms(36)
Convenient parking(33)
Friendly front desk staff(31)
Delicious breakfast(24)
Near shopping area(19)
Comfortable bed(13)
Good views(8)
Negative reviews(21)
Guest User
Featured Room (Double Bed)
Stayed in Mar 2023
Business travelers
5 review
Outstanding
Posted on Mar 9, 2023
Good location, room clean and comfy, near night market walking distance 10 mins
Response from Property: Thank you for your pertinent and comprehensive comments. There is nothing better in the world than having a pair of eyes that discover beauty. Your praise made Xiao Kai so excited. Now that you have joined this big family of Xiao Kai, look forward to you can often go home to see Oh!
Guest User
Featured Room (Double Bed)
Stayed in Mar 2024
Couples
4 review
Outstanding
Posted on Mar 17, 2024
Facilities: five stars
Hygiene: five stars
Service: five stars
Very good highly recommended
Great, great, great, great, great, great, great, great, great, great, great, great, great, great.
Environment: five stars
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! I am very happy to bring you such a wonderful experience during your trip to Fangchenggang. Satisfaction is only our starting point. Surprise and touching are our ultimate goals. Here, we adhere to our original aspirations and constantly improve ourselves. Where will we end up after thousands of rivers and mountains? This is my home. The entire staff at Kyriad Hotel looks forward to your next visit!
queenchina
Family Room - Triple Occupancy
Stayed in Mar 2024
Family
79 review
Outstanding
Posted on Mar 11, 2024
Very clean. The room is very clean and modern. Parking is convenient. There is an elevator. The front desk service attitude is good. It is recommended to stay. There is a morning tea shop nearby. Unfortunately, I don’t have time to experience it. It is very close to the food court and has mineral water.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Anonymous User
Boutique Queen Room
Stayed in Jul 2023
Family
11 review
Posted on Jul 15, 2023
The room is ok, but the breakfast is terrible, there is nothing to eat, there is only a little soup powder, and the rest are all semi-finished bread, fried dough sticks, children don't eat anything, a waste of breakfast money
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for taking your precious time to share your stay experience in the hotel. We apologize for the problems you encountered during your stay. The hotel leadership attaches great importance to your questions and communicates with relevant departments to optimize them. The breakfast room offers Chinese and Western buffets, congee, pasta, soup, hot Vegetables, seasonal fruits, salads, milk, juices, soy milk, coffee, there will be more choices~ If you have any needs or questions during your stay, you can directly dial "0" to call the front desk, all Kyriad staff 24 hours to escort your satisfactory stay. Every one of our employees will provide you with more considerate and meticulous service to keep you away from the noise of the city and enjoy the beauty of the small town in peace. Looking forward to allowing you to enjoy a more perfect stay experience next time!
Guest User
Family Room - Triple Occupancy
Stayed in Jul 2023
Family
1 review
Outstanding
Posted on Jul 12, 2023
I booked three rooms. The service and sanitation are all very good. I live comfortably and happily.
Original TextTranslated by Google
Response from Property: Xiaokai is so happy that the little master gave a five-point praise! In Xiaokai's heart, you are our dearest family member. We will do our best to give you the warmth and comfort of being at home. Your thumbs up is the best affirmation and worth for Xiaokai's efforts! Gently wave and wave, bid farewell to the little master's departure, let the smile freeze into eternity, let the silent love flow in the bottom of my heart, and miss you dearly, everything is well! Looking forward to my return home with joy!
Guest User
Guestroom (2 Beds)
Stayed in Apr 2023
Couples
1 review
Outstanding
Posted on Apr 27, 2023
This hotel is a lazy gospel. Well, the curtains in the room are electric and can be solved by pressing one button. The lights are divided into three modes. One-click solution, no need to press the switch one by one.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support to our hotel. Xiaokai always believes that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. Every employee will provide you with more considerate and meticulous service to keep you away from the noise of the city and enjoy the beauty of the small town quietly. You are very welcome to choose Xiaokai's home again whether you are on a business trip or traveling! Looking forward to allowing you to enjoy a more perfect stay experience next time!
Guest User
Boutique Queen Room
Stayed in Apr 2023
Couples
15 review
Very Good
Posted on Apr 24, 2023
The room facilities are complete, the space is relatively large, the breakfast is also good, there is freshly ground coffee, but the front desk staff is not very enthusiastic, asking if they can recommend a nearby place to visit by the sea, I am impatient. Convenient parking, suitable for self-driving. The nearby White Wave Beach and Strange Rock Beach are worth a visit.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking your precious time to comment on Xiaokai's home. It is the continuous care and supervision of guests like you that enables us to continuously discover problems in our work, obtain corrections and make continuous progress. From your review, we are sorry to see that this stay did not meet your expectations, and we apologize for the inconvenience caused. The hotel management attaches great importance to it, and has done a serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your coming again!
Anonymous User
Boutique Queen Room
Stayed in Oct 2023
Couples
3 review
Posted on Oct 7, 2023
When I checked in, I chose an hourly room and wanted to take a rest before going to the beach. I checked the price on Ctrip and found that the price for a premium king bed and a light king bed was the same, both 151 yuan for four hours. I don’t know about the two. I called the front desk specifically to inquire about the difference in room types. The reply said that one has a window and one does not have a window. Finally, I chose the one with a window to check in. When checking out, our schedule changed and we wanted to stay overnight, so we communicated with the front desk whether It can be changed to a full-day room. The front desk replied that it is ok, as long as we pay the difference. I looked at the price before and the room rate for a day was more than 300, but when I finally went to the front desk to apply, it was said that our king-size bed would cost 400, which is excellent. The price was just over 300. I said it was the same price when I checked in before. Why did the price increase so much after changing to a full day stay? The front desk replied to me that the two prices are different. . . I looked online again and found that it had indeed changed. . . I'm speechless. The price changes so much in one day. Is this a scam for consumers? I will never stay at this hotel again. The service is too bad. There is no regulation on the website. The price can change at will.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are glad that you can choose Xiaokai's home and share your stay experience. We are extremely honored to provide services to you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience. After checking in for an hourly room, the price difference can be supplemented according to the room type. Your stay coincides with the National Day holiday, so book early and get early discounts. We apologize for not being satisfied with your stay this time. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! I hope Kyriad can become your home in Fangchenggang! We sincerely look forward to your visit again! Thanks! ^_^
Guest User
Twin Room
Stayed in Aug 2023
Travel with friends
3 review
Posted on Oct 6, 2023
The facilities are rudimentary and the walls of the room are too old. The attitude is okay. Holiday prices are too high!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your stay and for giving us the opportunity to serve you. Our goal is to provide customers with a comfortable stay and the best service. We have given feedback to the housekeeping department about hotel wallpaper decoration and made improvements immediately. We believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for the unpleasantness of your stay this time and look forward to your next stay to experience our better service. I wish you a happy mood and a happy family!
Anonymous User
Featured Room (Double Bed)
Stayed in Jul 2023
Other
2 review
Posted on Jul 17, 2023
Poor front desk service, will not come again. We originally booked two nights, but decided to change hotels and not extend our stay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your evaluation is the driving force for us to move forward. We will continue to improve the service awareness of hotel employees and pay attention to the improvement of service quality. We hope you can give us another chance. We will work hard to improve service standards and bring you better services! Looking forward to your visit again~
Guest User
Guestroom (Double Bed)
Stayed in May 2023
Business travelers
5 review
Posted on Jun 7, 2023
The service attitude is extremely poor. They don't respond when you ask questions. The front desk walks right in front of you and ignores your questions. There are mosquitoes in the room. The front desk answers questions on the phone are also weird and insists on quarreling with you.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Kyriad Fangchengang Administrative Center High Speed Railway Station and taking the time to leave a review on our hotel. We are very sorry to bring you a bad check-in experience. The hotel is deeply sorry. The hotel leadership attaches great importance to the issues you raised and has checked and notified the specialists as soon as possible to implement rectifications. We will strengthen the business training of employees and are currently working on it. During the rainy season, try to close the windows at night to prevent mosquitoes from entering the room. Every room in the hotel is equipped with a mosquito killer~ If you have any needs or questions during your stay, you can directly dial "0" to call the front desk, Kyria All staff of De Hotel will ensure your satisfactory stay 24 hours a day. We are committed to providing every distinguished guest with the best service and the best experience during their stay in the hotel. We will do our best to provide every service. Thank you for your support! Thanks!
Guest User
Boutique Queen Room
Stayed in Mar 2023
Business travelers
41 review
Posted on Mar 21, 2023
There is something wrong with the management of the hotel. The breakfast room is full of small flying insects flying everywhere. The chef no longer calls for five minutes to order an omelette. There is only one person at the front desk at nine o'clock in the morning when there are the most people. It is recommended to improve.
Original TextTranslated by Google
Response from Property: Dear guests: Dear guests! Hello, thank you for your stay and review. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel leadership attaches great importance to your questions. If you have any needs or questions during your stay, you can directly dial "0" to call the front desk. All Kyriad staff will ensure your satisfactory stay 24 hours a day. Each of our employees will provide more considerate and meticulous services to help you stay away from the noise of the city and quietly enjoy the beauty of the small town. We look forward to giving you a more perfect stay experience next time!
tonnyleung
Twin Room
Stayed in Jan 2023
Family
21 review
Very Good
Posted on Feb 6, 2023
Kyriad is a chain hotel. I have stayed in other cities. The decoration is relatively new and clean. There are multiple room types to choose from. The rooms are much larger than those of similar chains. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for staying in our hotel and for your recognition of Xiaokai. We are committed to providing you with the most considerate service. If we did not receive your 5-point praise, it is because Xiaokai did not do well. Xiaokai hopes that every guest staying at the hotel will experience the pleasure of the journey. Sincerely hope to see you again in the near future!
Guest User
Twin Room
Stayed in Jan 2023
Family
16 review
Posted on Jan 26, 2023
The hotel should be considered a three-star hotel. I haven't eaten breakfast and can't get up. I decided to stay here with my relatives, and the surprise was that there was a laundry room where all the clothes along the way were washed. The service can be seen as trying their best.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for staying in our hotel and for your recognition of Xiaokai. We are committed to providing you with the most considerate service. If we did not receive your 5-point praise, it is because Xiaokai did not do well. Xiaokai hopes that every guest staying at the hotel will experience the pleasure of the journey. Sincerely hope to see you again in the near future!
Guest User
Guestroom (Double Bed)
Stayed in Jul 2022
Business travelers
1 review
Posted on Aug 1, 2022
I helped a friend book a new room at the front desk. In the summer, the air conditioner broke and was not repaired. They only provided an electric fan. I asked the front desk for an explanation, and the answer was as follows: The sun caused the temperature to be high, so it was important that we check in early in the morning. Looking for the leader, the leader has a rest on weekends! So speechless!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. This room type has special two-sided panoramic floor-to-ceiling windows. The room is still hot during the day and even late at night. Your suggestions are very important. We have fed back to the engineering department and made improvements immediately. The day of the incident fell on the weekend and due to the shortage of personnel, we were unable to further follow up with you. Please understand our communication. I believe that our colleagues will be more meticulous in serving guests in the future. Your sincere evaluation is a spur to the hotel's continuous progress. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. We will Let you feel our sincerity, and also let you see that we at the hotel are constantly striving to improve. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.