Southern City Hotel

Mr. Huang's hotel is really cost-effective👍 This is the first time I have been to the hotel twice. The service, environment, food, and the battlefield are 85 acres. It is suitable for traveling with family, children and the elderly.

The environment is clean and tidy. There is a free parking lot at the door. It is very convenient to park. It is opposite Jiale City. It is very convenient to go shopping, eat, drink and have fun. The price/performance ratio is very high.

The service attitude of the hotel is very poor. When I checked in after 10 o'clock in the evening, I encountered a loud noise from the air conditioner in the room. It was noisy all night. The front desk said that it was always like this and asked us to listen to the air conditioner in the front lobby and communicate with the front desk. This was the first time. Arranged for security to come up. The security guard said that it was indeed noisy but he couldn't fix it. He understood and communicated with the front desk. The front desk reported that there was no room, so I checked out if I didn't want to stay. After that, no relevant personnel asked about this matter. After communicating with Ctrip customer service, I couldn't be reached after more than a dozen calls. When I contacted them, they got the same attitude. Finally, I slept for one night. After feedback through 12345, the relevant personnel learned about the situation after work on Monday and conducted mediation. The attitude of the wine company was also very tough. The staff suggested that the hotel call us to communicate with us, but the hotel unilaterally refused. We did not ask for any financial compensation or refund during the entire process. During the communication between the hotel and the person in charge of the Consumers Association, they also made random remarks about the situation, saying that we would check in at noon, etc. It was said later that we would be given a room change, which was actually the new room type we originally booked for the next day. It was originally a room change, not the hotel's way of handling it. Anyway, this hotel experience is the worst.