steph_dtych
September 13, 2024
Our stay at the Princesa Yaiza Suite Hotel Resort was absolutely lovely and relaxing. The hotel has three different buffet restaurants (Mexican, Italian, and International), which rotate on different days and are included in the half-board option. On top of that, there are four charming à la carte restaurants (Italian, Gourmet, Japanese, and a snack bar) that, while not included in the package, are well worth trying. We dined at all of them and were never disappointed. There are also several bars scattered throughout the hotel, with or without entertainment, so you can always find the right vibe. With so much going on, the hotel is fantastic for families, especially with Kikoland for the kids, multiple pool areas, and much more to keep everyone happy. On-site, there are four small shops (a souvenir and newspaper store, two clothing boutiques with swimwear, and a jewelry shop), and there’s a guest services desk where you can book island excursions. The hotel’s classic Canarian style really charmed us. We stayed in a Junior Suite with a breathtaking sea view. The only minor downside for us was the newly renovated balconies. After 15 years of coming to this hotel almost every year, we noticed they replaced the traditional wooden railings with glass ones. While it gives an even clearer view, I felt it lost a bit of its original charm. Thankfully, the rooms themselves have remained untouched, still reflecting that authentic Canarian style we love. They’re well-equipped with a safe, minibar, two TVs, a hairdryer, and more. One small improvement I’d suggest is to add something to the wooden chairs and furniture to stop them from making so much noise when moved—it can get a bit loud for the neighbors! The service throughout the hotel is outstanding. Every staff member we met, whether at reception, in the restaurants, or by the pool, was incredibly helpful and friendly. For example, we ran into two little issues that were our own doing (a problem with the safe and a misplaced item), but both were handled quickly and efficiently. That said, however, this year we noticed that the housekeeping service was a bit lacking, which was unusual for this hotel. For example, they didn’t replace the glasses in our room as they normally would, and once, a trash bag was left beside the bed. This had never happened before, and it was probably just an oversight since the rooms are usually cleaned very thoroughly. Additionally, there’s an app which provides a comprehensive and convenient way for guests to enhance their experience during their stay. Through the app, guests can access important information about the hotel's various services, including dining options, wellness facilities as well as entertainment activities and it offers the ability to make restaurant reservations at the hotel's multiple dining establishments. It also informs guests of daily events, special offers, and changes in schedules, ensuring they can fully enjoy everything the hotel has to offer wi