Poltair Guest House

Lovely room with the most comfortable bed . Warm and cosy , the place is well heated. Room had fresh milk and with coffee and tea available. Also a complementary mini bottle of wine. Fluffy towels and nice on suite facilities. Staff so friendly and welcoming. The Guest House was looking fabulous with festive decorations and lights .

I paid for two nights to stay here and was charged $300 even though they gave my room away. I had to momentarily cancel two hotels for a family emergency back home that thankfully resolved itself quickly. When I tried to get my room back after less than 24-hours, (unlike the other hotel) I didn't get a response for hours and had to book elsewhere to rebook my tour. They finally told me they had already rebooked my room but that they had another bigger room I could have for more money. By then it was too late to change. The other hotel in Exeter refunded all of my money since the room was rebooked. This hotel made $ on both ends and was full. It really sucks to lose so much money when the hotel was just being greedy and wasn't out any money at all. I spoke to the manager who said she couldn't do anything. At least I stayed in a much nicer place. A friend from the tour showed me her room on the bottom level - it was old, dark, and dingy. It reminded me of a sad basement that a struggling student would live in. Not a place I would have wanted to stay at all. I had a lovely bright and freshly painted room with lovely decor and a view of the ocean - for the same price. And there my money actually paid for a room for me to stay in!