Adults Only, Hideaway at Royalton Blue Waters

Food was amazing… much better than most all inclusive, resort was beautiful… service could have been better but overall it was a great stay and would definitely return.

The resort is good.. it’s mostly for couples who just want peace and quiet

My family and I had an amazing time. The food and service were impeccable. The facilities were also fantastic, pity the stay was short so could not indulge in most of the activities. Notable mention to staff Cranston, who went above out of his way to ensure that our requests were honored (give that guy a raise) I would definitely return to Royalton.

Lots of dining options. Some rooms face the back alley and outsides of the resort. We asked to switch rooms, as our balcony view was not good. We are early risers and enjoy the balcony. They were able to accommodate us!

I have never stayed at a worst resort ever in all the years i have traveled. The staff was rude and not friendly. I did not sleep the 4 days i was there due to a party across the street going on every night till 4 in the morning. I spent 15 20 minutes waiting for a drink or for any service at that matter.The dinner service was extremely slow. The bathroom in my room was pouring water everyday. The hotel had only 1 working elevator. The staf who sells the excursions lie. We were suppose to be back to the hotel at 2:30 They picked us up at the excursion spot at 5. (teh excursion place said that this hotel does this all the time) We were forced and basically held hostage at the excursion. The hotel lost my luggage. They refuse to call the tour buses that go to the airport. I asked for video footage. I will not be paying for any services with this hotel. I am disgusted. They dont even deserve 1 star. Every guest i spoke with said the same thing. The service is the worst service i have ever seen. I will NEVER chose the Royalton for a stay. I will let everyone know dont even waste your money. DO NOT GO HERE! You will regret it. You should not be putting autograph collection because this is not even a 1 star hotel. If you are looking to stay in Montego Bay, you should consider the Excellence if you are looking for a pleasurable time.We went there for guest pick up ,you can tell the difference in cleanliness and friendly staff. What a difference.

The property itself it absolutely BEAUTIFUL. However the food is lackluster and the rooms need immense attention. The first 24 hours we did not have a working toilet or shower and had to walk over to the spa to shower for dinner. And paid for a diamond level jacuzzi room just to never use it because first the stopper was missing and then to discover it was leaking onto the suite below us. I just wished I received all the amenities we paid for. The butler’s however were very attentive (Liam and Fabian) and a major help. They did their best to make us comfortable in moments we were not.

Getting information about the property and where things actually were was difficult. Sometimes it took multiple asking multiple people the same question to get the correct answer. Staff were very hospitable but not very knowledgeable.

I really loved it here , the room was really clean and modern . I loved the variety of restaurants they had including the buffet . The food was amazing and well prepared. The drinks at the restaurants and bar was also A , the staff was so nice , helpful and responsive. I enjoyed every bit of my trip. I would definitely go back.

The staff was very friendly. Thd beach clean ok we not of lounge chairs. Pool a lot of fun. Rooms clean and beds comfortable. Great shower pressure