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Breakfast is not bad, general hygiene

Marwan, dorsaf, marwa and mainly Walid the security man made my stay perfect and very beautiful. I enjoyed how great this hotel and facilities are

The hotel is in a good location, convenient for travel, the service staff is proactive and enthusiastic, the hardware facilities do not match those of a five-star hotel

It was a great choice, I was landing at night, so I decided to stay a night at a hotel close by the airport. My sister and her kids checked in earlier and they had a blast. Great service and an amazing diverse and delicious breakfast we enjoyed the next morning together. I have to say, there was only one bit of detail worth mentioning, the frond desk lady helped me call the cab, but she did not mention using Bolt, which is a more expansive taxi service and forgot to mention that she also obviously chose the Comfort option which cost me more at least a 60% extra charge than the normal price. which was displayed on the meter when we arrived but the cab driver asked for more money than that. Overall, we had a nice short stay and enjoyed a late checkout to chill and recover from my trip. Thanks to Novotel Team for the delicious food variety.

The room cannot be cancelled or refunded, everything else is ok

A typical high-quality hotel, worthy of praise, Ctrip booking is actually a little cheaper, the hotel facilities are all available, very good. Finally, I would like to extend my cordial greetings to the family members of the airline ticket reservation department of Ctrip: You secretly changed the flight I booked to a red-eye flight, which caused my child to go home at two or three in the morning. Not only was he not ashamed, but he refused to admit his mistake and asked me to do it myself. Responsible for more than 4,000 yuan to change business class, or change a long connecting flight, and bear all change fees. Ctrip secretly changed the popular flight to Red Eye. It is already a habitual offender. I did not expect that as a super member, I will also enjoy the treatment of half-tone communication + hung up the phone. I hope that the Civil Aviation Administration and China Southern Airlines, which I complained about, will punish this again. The ticket agent of the shop bullying! ! !

The room was medium in size, the mattress was comfortable, soft, and the sheets were clean and new. The bathroom is large. Breakfast is quite rich. There are many good restaurants nearby, very close to the lake and the airport.