Guest User
August 5, 2024
Had a meal with family in the pub on Saturday 27th. Originally entered , and left via a side door through the main restaurant, and on leaving my wife tripped on a low unmarked step, falling on the stone patio area, witnessed by other guests. Gave our details to Anna the duty manager and told we would get a call back. A recent previous review stated "Anna the Manageress is outstanding and very attentive always on the go and always available". Unfortunately this was not our experience. Wife damaged her knee, and has since suffered severe back pain, had x-rays and is on strong medication. Sent photos of knee damage to the hotel. No acknowledgment or return email from the hotel. Disgraceful. 5 days later I called the hotel, and eventually got through to a duty manager who said Anna was away and that we would, at a minimum, get an email. Still waiting. Our daughter in law also visited at a later date and took photos. The hotel has now locked the door, and placed a notice re-directing clients. Clearly, the open door and low step were a health and safety hazard. To date, NO call back or email, which, as a minimum, we would have expected. In short, un-attentive, disappointing experience, and so far, no indication the incident was even recognised and recorded in an incident report. Waiting for formal communication from the hotel but not holding our breath.