La Verniaz et Ses Chalets

Le Grand Hotel is in renovation.I made de réservation en Mai I was disappointed that they put me in the Grand Hotel which was very dusty.

Beautiful Location and friendly Team. Excellent breakfast. Very quiet environment. Wall to wall carpet should be removed from the rooms.

This is a beautiful hotel with lovely front office staff It is beside the hill way train station which is fun , it brings you down the hill to the centre of Evian The Restauant was terrible , the staff were fighting amongst them sleeves rather than looking after the guest , the atmosphere was really tense Then when you wanted a drink, the manager said no! The bar is closed because I have no staff ! That is not my problem , I paid to have proper service in the bar and restaurant ! I would stay again as it is really pretty but the food and beverage staff need to sort themselves out !

Having stayed recently at the Verniaz Hotel for a week during the Evian Championship for nearly a week, I am regrettable giving this hotel a rather poor 2star rating. The rationale for this is based on a number of experiences and observations as well as speaking to colleagues who stayed there at the same time, some of them in the chalets and others who stayed like me in the main building. Rooms: Overall dated decor and structurally in urgent need of investment. My room rate for the week was an astonishing EUR 280 per room per night and frankly for this one can and should deserve much better. F & B: breakfast in incredibly poor. During a week with high occupancy due to aforementioned event, one would expect things would in order. Breakfast offering was poor and possible worse than a 3 star Ibis. Many items were not replenished, cooked breakfast items not being replaced. When ordering eggs, one morning they said they had run out of eggs (really in a hotel?) and the next morning when making the same request the answer was "not sure if we have the right pot/pan to boil your eggs". Incredibly poor. The photos below show the poor state of affairs on Friday morning and after 20 mins waiting still none of the dishes being replenished. Bar was not opened at start of our stay, later in the week it was open, but one evening trying to get a nightcap after a dinner in town, we waited for 10 mins in the bar, but no staff to be found so we left. The grounds/garden are poorly maintained, like the main hotel facilities and in urgent need of investment. I hope the new owners (Evian Resort) will start his soon as at the prices they charge, its simply not acceptable.

Very dissapointing place. No bar open or food available. Had to go to the sister hotel down the hill. Reception was away from the hotel itself. Very strange set up. Breakfast was very basic. Would not rush back.