I called the office to make sure my payment got applied to a specific room since the 'reservation' was for a family member who was already staying there. The guy in the office was extremely rude. I said "I'm calling about my reservation." He said "Yeah, so what about it? What about it?!!" Before I could explain why I wanted to confirm since it was an odd situation, he said "You don't need to call, it comes thru automatically!!!!" & he hung up.
When I drove into the parking lot the previous night to visit my family member, I saw a rat on the walkway outside the rooms.