Envision Hotel Boston-Everett An Ascend Hotel Col

Made a reservation, showed up and they said they were over booked and didn't have a room! Horrible business practice to be able to book a room you don't even have. Wasted time and money getting a cab to the hotel. Was basically left stranded in Boston. Would never consider this hotel again!

The sewing machine decor in the front is the only nice thing. Bathroom is dirty. Like disgusting. Food found on the floor. Hallway smells so bad of sunk **** that it gave me a headache. Place wasn’t exactly “cheap” either. I wasn’t expecting to be blown away with the place, but I was definitely expecting half-way decent.

The service was amazing! The front desk staff were friendly and helpful. The service was prompt and they make you feel welcome. The staff even directed us on hot spots to visit in Boston. The rooms were beautiful and very clean. It is just a 15 min drive to Downtown Boston. I would stay here again.

This hotel is....not great. I feel bad because I know hotels are trying their best with limited means and staffing right now but I was very unimpressed. We stayed here for one night at the end of a long new England trip staying at many other hotels along the way, picked here due to it's relatively close proximity to the airport and the photos looked nice. Parking is an unsecured lot but free which is a plus. , But do not leave anything in your car very easy for someone to break in, not sure if they had cameras but poor visibility of the lot and just not secure in any way. But it's free so hey...what can you do. The area is sketchy to say the least. If you are staying out of necessity like us I would pick somewhere closer to the airport and pay more for a safer area. All night sirens were going off and our room was on the front of the hotel so not quiet at all...I get it nothing you can do about that but it was soooo loud. The bedding was lumpy, really horrible pillows, some of them had a decorative case on them, not functional for sleeping at all. The bed looked like it had been sat on before we arrived. On top of that the room itself had a giant pillar almost in the middle of the room, groggy and restless in the middle of the night I ran into it going to the bathroom because if you are on the right side of the bed you literally have to walk around this giant pillar in the middle of the room, very poor design. Again all of this I could get past because it was only one night and obviously the hotel can't control the building structure BUT my issue came with housekeeping the next morning. 915am - housekeeping knocks on the door we say we are leaving at 11...when checkout is. 1025am - housekeeping knocks again I answer, my husband was still in the shower and she asks me H: are you leaving today Me : um yes. My husband is still in the shower we will be gone soon H : "what time are you leaving" Me : soon. Checkout is at 11 yes? H : yes but when are you leaving? Me : we will be gone soon, it's not 11 yet. Then she just looked annoyed like I am the one doing something wrong....checkout is at 11 not 915, not 1025...not 1045, 11! The whole exchange was beyond bizarre. Having come from a long background of working in hotels I was beyond annoyed at this exchange, I was trying to pack up and get ready to go. If you are THAT busy with incoming arrivals that you need to bother guests before checkout (twice) then there are plenty of other rooms to clean of guests already departed. Front desk and housekeeping needs to communicate better about checkouts and which rooms are vacant and ready to be cleaned. Especially since we told the first housekeeper we were leaving at 11am. I was in the middle of packing up and we walked out of the room at 11:00 on the dot. Very off putting and after a night of sleeping horribly it was incredibly frustrating and not hospitable in any way. I understand hotels are struggling with staffing but this type of stuff

Hotel is located in the heart of a construction/commercial area. Very difficult to get around without a car as it’s located on the side of busy road used mainly by large trucks and commercial vehicles. I would only consider staying here if all other options are taken, it was very depressing, noisy, and felt generally unsafe. The room itself was modern but very small and dirty (dust and stains everywhere, the sheets had long black hairs (I found 3), and the towels and sheets had stains and smelled of sweat. The remote wasn’t sanitary or wrapped in plastic and the toilet paper roll was half used. So disappointing for $250 per night, what a depressing experience

I have stayed here several times. It’s expensive for what it is, but it is in Greater Boston. It’s ok, but under maintained, low service, and staffed by nice people, but people who do a job, not run a hotel. Never do you feel like the hotel cares for anything more than just keeping revenue coming thru the door and executing transactions. They run it cheaply. The price varies and can be excessive. It’s a challenged operation. Rooms can be very noisy between the busy street location and the AC unit. Showers too narrow to be comfortable, cheap lights above the bed that can only be turned off by standing up. USB ports don’t always work and charge slowly. Minor things you expect are challenged. But if you catch it on a good day, get a cheap price, and one of the few quite rooms, it’s ok.

Didn’t feel welcome at check in, housekeeping fell short, breakfast bar lacked choices posted on the menu so had to go down the street for breakfast the 3 days we were there. Wallpaper peeling off bathroom wall. With all the great reviews we were looking forward to a better experience considering the price we paid. Completely underwhelmed. Did not live up to its potential.