Elizabeth
September 25, 2023
I had reservations for a deluxe room with a King Size bed and a hot tub/jucuzzi in the room. We checked in and got to our room and realize its 2 double/full beds with no hot tub/jucuzzi. We went back to front desk and they said they forgot to inform us the room we book was damaged and they had to downgrade us. We recieved no phone call to inform us of this so i was highly dissapointed as we were going to relax for a bit before going to a wedding reception. We recieved the difference in room costs refunded but that was it.
We booked a King size bed bc we both need space to sleep, so we ended up sleeping in different beds because we got downgraded to full size, not even Queen. The bed also wasnt very comfortable and i woke up with a sore back.
Breakfast was decent. They had the pancake maker, along with toast, bagels, danishes, bran muffins, yogurt, cereal and fruit. Apple juice, orange juice, coffee and milk.