Brown Beach Eretria

I spent very nice week with my family and small (2 year old) son. The hotel is very good placed - 15 minutes walk to the center of Eretria. Whole hotel interior is fresh, modern and very cosy designed with natural materials. The room was quite small, but for 3 of us was totally OK. The food was delicious and fresh, the whole hotel crew is amazing. If you want to rest in well designed and aesthetic place with good food - I totally recommend it for you. I had also the pleasure of visiting SPA in Brown Beach Hotel, and I can't express how delighted I'm with the entire experience. From the moment I walked in, I was greeted with warmth and profesionalism, creating a relaxing atmosphere. A special thank you to Dimitris and Anastasia, who performed an absolutely amazing facial treatment. My skin and I felt rejuvenated, deeply cleansed, and glowing! Thank you!

The list of negatives is endless so I will try and cut it short and say the most serious of all. First of all make sure you understand what all inclusive means. It means with serious rules and basically anything included is a con and a joke. One example? If you want a freddo cappucino from bar (coffee) you either have to go to a crappy coffee machine and make it yourself with no whipped milk or not get the “included in price coffee” and spend 5 euros per coffee. Excellent, I love coming on vacation and making my own coffee!!! FYI the coffee was the worst coffee I have ever tried in greece. Some brand called Kimbo? We tried to eat at the pool but food doesn’t exist till 3 ( a packed pool full of kids) the other option is the main restaurant. At 2:58 I tired to order at pool and was told it’s not 3 yet 😂 at 3 on the dot I ordered burgers pizzas etc and was freezing cold. We sent back and went to restaurant and they told us it closes at 3. So no one to feed us! After a massive argument on our first day we were fed and after I was scolded that I should have read the terms as soon as I arrived. Rooms are tiny, extra bed is a hard futon that the hard futon pillow collapses in the night and pieces come apart at waist. Kids couldn’t sleep all night. They couldn’t even put a proper elastic matress cover on top but a thin small sheet that also kept moving around and coming off in the night. The mosquitos are abundant (we killed 25 in 1,5) and there is no mosquito net on balcony door or mosquito liquid in plug so your choices are to spray yourself and kids with chemicals and freeze in aircon or leave door open and get eaten alive. When I asked staff for a plug in she asked me to come and get it 😂 When I asked why they don’t have a plug in said was dangerous for a fire. I have never seen such an infestation of mosquitos in my life! Water was cold two nights in a row out of our two. When I mentioned I received a comment that I sincerely have never heard in a hotel in my life, we have full capacity now , be patient and wait. No comment. I didn’t realize I had to wait for my shower when I pay! Loungers by pool are filthy and stained. Revolting. The area around pool is muddy with hairs and dirt. Beach is nothing to write home about and In comparison to most beaches in greece well sad really. Two days of three also dirty sea with dirty bubbles. At the pool bar you have to wait in endless queues as there is no pool service or beach service. Slides are extra, sea sports extra, inclusive food and drinks are super basic. You can’t ever find a table outside and if you do have to wait ages for staff to clean it. It’s a joke and certainly not a 4 star hotel. 2 at the most. What a shame, as I am Greek and this type of service and taking the piss doesn’t not happen at least not where I have been. It has so much potential but everything feels like a joke here, a con. Everything is “work” to get something and always some sneaky way of doing as little as possible for