Guest User
January 31, 2023
A gloomy small hotel, the staff - Daria and the owner are unfriendly and rude. The paths are covered in ice, very difficult to walk. They promised to clear them, but then said that they would rather help us roll our suitcases over the ice. There is no evening lighting, the only street lamp shines in your eyes at night, there are no curtains on the window in the suite. It is located right above the road. The exhaust from the cars, especially when the traffic is blocked due to motorcades, and a traffic jam forms. The bed linen is clean, but does not match the size of the bed. There were not enough towels, no face towels at all. The pillows are very small, and the bed is tilted towards the head end. A very, very small refrigerator. There is a safe, but there is no bottled water or cooler. The promised "tea set" is missing. There are no robes in the suite. For dinner, we took solyanka to the room. Normal. We did not sit in the restaurant, because there was a sour smell, which then all the clothes will smell like. By the way, there was not a single person in the restaurant. Breakfast is difficult to digest. The pie with raw dough inside was amazing. In the darkness of the dining room (there is one light above the buffet), we thought it was apple filling. How can you even put something like that out there? The coffee is dark roasted, bitter, but there is no taste. Oh, and more. We paid for a room with a terrace specifically through the hotel booking service. And they did not give it to us, although they made us look for confirmation in the letters from a month ago. But they did not even look. We called either the owner or the senior manager, who said that the photos in the booking and on the website "should not match the rooms"! No one even apologized. And all this - for 7700 per day with low occupancy of the resort after the recent New Year holidays! The Tripadvisor website describes a pool, this is a mistake. There is no pool.
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