Top Hotels in Estero with Spas

We are here visiting with our two children 8 and 13 and have been extremely impressed with the beauty of the hotel, customer service and quality of the food. From the moment we arrived Ursula at the front desk was very welcoming and answered all of our questions throughout our stay. The staff responsible for the kids activities were engaging, fun and had several activities planned throughout the day. The waitstaff and bartenders at the pool are top notch and work incredibly hard to provide outstanding service. We highly recommend this property and look forward to our next visit.

I've been staying at Embassy Suites for over 30 years and have watched the slow and steady decline of this once respectable brand. It's out of character for Hilton to allow their properties to decline in this fashion but the ES in Estero certainly fits that bill. First of all, the staff is professional and helpful. No problem here. The exterior of the building looks great and the front desk area is new, clean and welcoming. Once you leave the front desk area the property goes down hill fast. The interior area which includes the bar, restaurant and common areas has not been renovated in at least 20 years old. This includes plastic flowers, mid 1990's green decor, worn our chairs and tables, tile floors with stained and worn out carpet. The bar area is small and very dated however the nightly happy hour is respectable. The rooms....hmmm.....the carpet is somewhat new but the rest of the room is old and dated. The furniture in living area is old and worn out with 1 sofa, 1 chair and 1 desk....that's it. The bathroom fixtures are very dated and the shower still has the 1995 Hilton shower curtain. The beds are at least 10 -12 years old. My bed had sleeping ruts in it which made for a tough nights sleep. There is no housekeeping!! If you want new towels, shampoo, etc, you can head down to the front desk and pick them up yourself!! It's obvious that the owner(s) are simply enjoying the $ coming in but have no intention of investing in renovations. We paid $300/night in the middle of the week. I understand it's peak season in SW Florida but this is a $159 - $179/night property at best. I'd give it 3 - 3.5 stars only because of the location and staff. Very disappointing overall. I would not stay here again nor would I recommend it to others. There's a Springhill Suites in the same parking lot. I'm sure Marriott does a better job of keeping their properties clean and up to date.

I deleted my orginal review but it went something like this. I checked into a room that was basically being lived in. The night security took pictures and the girl at the front desk confirmed that it looked like someone lived in that room. The night guard had to find me a clean room. First he was going to give me a studio even though I’d booked a one bedroom. Then he found me a one bedroom.I spent the night with no keys, since he wasn’t allowed to make them, and no CC on file. Housekeeping was knocking on my door Friday morning …if the room was in fact clean why were they knocking? Rest of stay was good until checkout. Sophie, (at the front desk) had said something about being comped when I went to pick up my keys on Friday at the front desk…alright we’ll see…No one comped anything, come Saturday at checkout the front desk manager informed me that I wasn’t even supposed to be able to make a reservation at that time. Umm if the system let us in than how was that my fault? If my reservations were such a surprise to you, how come it was so hard to accommodate if there where 3 clean and empty rooms available according to the night security? Anyways no comp and Sophie said she’d call me and let me know. Two hours after check out where they finally put a card on file (at check-out) I had to call her. Finally someone from the hotel (the director of accommodations did reach out to me) and apologize and comp me. I really wasn’t looking to be comped as much as she did. Points would have worked too. But who wants to check into a dirty room, only to be given another just for housekeeping to show up the next day to clean a supposedly already clean room? And then be told they would comp something and have them not? And be told that well I wasn’t suppost to be there at all or able to make a reservation? Well tell the owners then, darn it you guys aren’t suppost to be here enjoying your vacation time. I am sorry for getting upset though. Working customer service is never easy and I have a lot of respect for what they do. I upped my stay to a three star due to the quick response from Ann (the director of accommodations)….and her willingness to make it right.