let's start with what went well: the garden direct on the sea is beautiful and the lunch at the terrace was great. junior suites are large, decoration is burlesque and very blingbling (we didn't like it but you may). now the potential for improvement: communication is very poor, nobody to help you or show you the way, some works upon arrival at the reception, no bell boys to take your luggage, park your car. at reception untrained/unskilled staff. no individual bath products and when we called for them, we were given some old stuff which had thorn packaging (in times of covid... excuse me?) when we called reception we had to call several times before we found someone to answers the phone, pool hours from 10 to 18h and no towels nor cushions for sunbeds outside this timeslot... too bad if your activities withheld you for swimming during this time... the second service (nightservice) is not done, in case your locking for the spa, don't follow the signs, in the process of moving the spa, they forgot the move the signs... and no reception at the spa either (and the spa is worth 5 star either, no drinks, no relaxing area, no music, no good therapist,...) we really got the impression that the hotel has cash flow problems and they save everywere they can, this was not denied when we complained to the hotel manager... it may be that there was a change in management lately but do yourself a favor, book a real 5 star down the road.